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Founding Customer Success Manager

Chicago


Go-To-Market


Hybrid


Full-time


About Letter AI


Letter AI is the world's first unified revenue acceleration platform powered natively by generative AI. Our platform empowers sales teams at customers like Lenovo and Redpanda to ramp up faster with AI-powered training and coaching, instantly find and personalize collateral for customers, and engage their buyers with the industry's first AI Sales Room. We've raised $2.7M in seed funding from top-tier VC firms, including Y Combinator, Formus Capital, Soma, Pioneer Fund, and TechNexus. We are now scaling to $1M+ ARR and looking for a founding team to join us on the adventure 📈


The Role


We are looking for a Founding Customer Success Manager to join our team as one of our first key hires. You will play a pivotal role in shaping the company, our culture, and our customer engagement strategies. You will fully own the customer success journey, ensuring that both existing and new customers derive maximum value from our platform.


Your key responsibilities will include:


  • Develop and implement customer success strategies to ensure customer satisfaction and retention
  • Act as the main point of contact for existing customers, providing support and guidance to help them achieve their goals
  • Onboard new customers and ensure successful conversion of new pilot customers
  • Monitor customer health metrics and proactively address any issues or concerns
  • Gather customer feedback and work with the product team to drive continuous improvement
  • Build strong relationships with customers, understanding their needs and advocating on their behalf
  • Collaborate with sales and marketing teams to identify opportunities for expansion and upselling


Qualifications for the role include:


  • 3+ years of experience in customer success, account management, or a related field
  • Proven track record of managing customer relationships and driving customer success
  • Strong problem-solving skills and ability to think strategically about customer needs
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced startup environment and manage multiple priorities
  • Experience with customer success tools and platforms is a plus


As a part of the team at this early stage, you will not only receive a competitive salary and benefits, but also a meaningful equity stake in the company.


How We Operate


At Letter AI, we want you to be unapologetically you while operating with our core principles in mind:


  • Customer-obsessed: Make your customers unreasonably happy and everything else will fall into place
  • Ambitious yet practical: Set big goals, but stay grounded with disciplined execution and ruthless prioritization
  • Direct yet kind: Never hold back from speaking your mind, but do so in a way that is kind to your colleagues
  • Driven yet humble: Push for excellence and deliver fast, but keep your humility


Join us on this exciting journey to build the world's next generational sales tech company. We look forward to hearing from you!

Letter AI empowers your revenue teams to achieve more, faster, and with greater success. Provide your teams with all the tools they need to close deals, including training, coaching, collateral, and real-time assistance, all within a unified platform

3 jobs
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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Customer-Centric
Empathetic
Feedback Forward
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
DATE POSTED
July 22, 2024

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