Salesforce Administrator, Business Systems (CPQ)

As a Salesforce Administrator at Level Access, you'll focus on enhancing our Salesforce platform and supporting our business systems. This includes performing configuration changes, managing integrations with various applications, and driving automation solutions to improve efficiency. Your role will be vital as you gather feedback from users, collaborate with stakeholders, and align technology with business objectives.

To be considered for the Salesforce Administrator position at Level Access, you should possess required Salesforce certifications, including Salesforce Administrator and Advanced Administrator. Preferred qualifications include additional certifications like CPQ Specialist and Platform App Builder. Experience with Salesforce configuration changes and a strong problem-solving skill set will also be key.

The Salesforce Administrator role at Level Access is fully remote, providing you the flexibility to work from Mexico. We believe in creating a supportive work environment where you can grow professionally while making an impact on society—so you can expect a culture that values teamwork, innovation, and continuous learning.

Level Access is dedicated to workforce diversity and offers various resources to support your professional growth as a Salesforce Administrator. This includes opportunities for continuous learning, access to training and certifications, and support from a collaborative team that values knowledge sharing and skill development.

Experience with CPQ is required for the Salesforce Administrator role at Level Access. You should be familiar with implementing and managing CPQ processes, understanding pricing and quoting strategies, and integrating CPQ with the broader Salesforce ecosystem to enhance the user experience and streamline commercial operations.

As a Salesforce Administrator at Level Access, your key responsibilities will include performing Salesforce configuration changes, designing and implementing automation solutions, building integrations with applications, providing L3 support, and working closely with stakeholders to improve Salesforce features and user adoption.

To apply for the Salesforce Administrator position at Level Access, you should submit your resume and cover letter for immediate consideration. Since the role is remote based in Mexico, make sure to highlight your relevant experience and certifications that align with the job requirements.

When gathering requirements for a Salesforce project, I start by engaging with stakeholders to understand their needs and challenges. I utilize open-ended questions to facilitate discussion and ensure I capture detailed information. After that, I document the requirements and prioritize them based on business impact, ensuring alignment with overall objectives.

In my previous roles, I have implemented Salesforce CPQ solutions to streamline the quoting process. I have worked on custom pricing models, configured product bundles, and ensured integration with existing Salesforce processes to optimize quote accuracy and speed.

I have extensive experience with Salesforce configuration changes such as creating custom objects, configuring workflows, implementing approval processes, and setting up dynamic layouts. I enjoy leveraging these tools to improve user experience and boost operational efficiency.

To drive effective user adoption of Salesforce features, I focus on clear communication and training. I conduct training sessions tailored to different user groups and provide ongoing support to address questions. Gathering feedback and continuously improving training materials is also crucial to ensuring users feel comfortable and confident.

In my last role, I implemented a complex automation solution that involved using Flow for lead assignment based on user criteria and dynamic fields. This not only optimized the lead routing process but also ensured that the right sales reps received leads based on their specific areas of expertise, which significantly reduced response times.

Handling change management in Salesforce projects requires careful planning and a clear communication strategy. I involve stakeholders early to discuss potential changes, provide regular updates, and allow for feedback to address concerns. Training and resources are also key to ease transitions and ensure anyone affected is well-informed.

One of the most challenging aspects of being a Salesforce Administrator is managing the diverse needs of different stakeholders with varying levels of technical understanding. I prioritize clear communication and education to bridge the gap and ensure everyone is on the same page regarding Salesforce functionalities.

I stay updated with the latest Salesforce features and trends by following Salesforce blogs, attending webinars, and participating in user groups. Additionally, I invest time in training myself through online courses and participate in the Salesforce community to share knowledge and learn from my peers.

I have significant experience working with connected applications like HubSpot and Outreach. My responsibilities included ensuring seamless data flows between these applications and Salesforce, troubleshooting issues, and optimizing integrations to enhance our sales processes.

To build effective relationships with stakeholders, I prioritize regular communication and transparency. I make an effort to understand their goals, listen actively to their feedback, and involve them in Salesforce projects as collaborators. This approach fosters trust and aligns our efforts with their expectations.