Job details

Scaled Customer Success Manager

Level, a smart community technology company founded by ex-Apple Product and Engineering leaders, is seeking a Scaled Customer Success Manager to ensure customers get full value from solutions and drive high levels of customer health, adoption, and engagement.

Skills

Strong customer relationship management skills
Growth mindset and willingness to learn
Analytical problem-solving abilities
Passion for quality outcomes
Cross-team collaboration skills
Strategic planning capabilities

Responsibilities

Manage a portfolio of Enterprise customers for high customer health
Plan and execute customer onboarding and training
Develop scalable capabilities for self-service information and customer education
Host training sessions and workshops
Manage customer health and address issues promptly
Contribute to product and marketing strategy with customer insights
Design and implement customer engagement plans
Collect and report customer feedback for product roadmap
Collaborate across teams to resolve customer issues
Build and manage customer engagement programs

Education

5+ years of professional experience
2+ years in a Customer Success role for a SaaS product or technology product

Benefits

To read the complete job description, please click on the ‘Apply’ button

Level Home Glassdoor Company Review

4.7

Level Home DE&I Review

4.6

CEO of Level Home

John Martin

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By Level Home

A home is defined by those who live inside. So we design products not just for the house but for the people who make it a home. The result? Technology that blends seamlessly into our everyday lives.

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