Quality Engineer II - Bilingual

As a Quality Engineer II - Bilingual at LG Electronics, your primary responsibilities will include managing customer quality issues, utilizing statistical analysis tools to evaluate warranty and plant claims, and collaborating with various teams to improve product quality. You'll lead analyses of customer-reported failures, conduct in-vehicle tests, and oversee the local inspection facility to ensure the delivery of high-quality products.

To qualify for the Quality Engineer II - Bilingual position at LG Electronics, candidates should have a Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Computer Science, or Industrial Engineering, along with at least 3 years of experience in automotive electronics. Proficiency in both Korean and English and demonstrated knowledge of ECU testing and system-level integration are also crucial for success in this role.

Beneficial experience for the Quality Engineer II - Bilingual role at LG Electronics includes a strong technical background in automotive electronics, particularly in ECU testing and system-level integration. Familiarity with statistical analysis tools, problem-solving methodologies like Six Sigma, and experience with logging tools can strongly enhance your application.

Yes, the Quality Engineer II - Bilingual position typically requires approximately 30% travel. This may involve traveling to OEM sites for in-vehicle testing or meeting with clients to ensure customer satisfaction and address quality-related matters.

At LG Electronics, a Quality Engineer II - Bilingual can expect numerous benefits, including competitive medical, dental, and vision insurance with no-cost premiums for employees and dependents, a generous Paid Time Off program, and access to mental health resources. Additionally, employees enjoy immediate vesting in a 401(k) Retirement Savings Plan with matching contributions, among other perks aimed at supporting work-life balance.

When addressing product quality issues, I first gather data to identify patterns and potential causes. I employ methods such as the 5 Whys or Fishbone diagram to drill down to the root cause. It's crucial to collaborate with cross-functional teams to gather diverse insights, ensuring a comprehensive understanding of the issue.

My experience with ECU testing includes developing test plans, executing tests, and analyzing the results. I have worked on system-level integration projects where collaborating with hardware and software teams was essential to ensure all components functioned effectively together. I prioritize clear communication during these projects to keep everyone aligned on goals and progress.

I find tools like Minitab and PowerBI particularly effective in quality engineering. Minitab helps me analyze data and perform various statistical analyses, while PowerBI visualizes this data, making it easier to present findings to stakeholders. I also apply Six Sigma methodologies for process improvement.

In a previous role, we faced a high rate of customer complaints regarding a specific product defect. I led the investigation by collecting warranty data and customer feedback. By coordinating a cross-functional team, we identified the root cause and implemented corrective actions that reduced complaints by over 40%. My role included analysis, communication with the customer, and driving the corrective process.

I prioritize proactive communication through regular meetings and updates. I comprehend the importance of transparency and facilitate cross-departmental dialogues to tackle issues collaboratively. Using project management tools ensures everyone has access to relevant information, promoting accountability and responsiveness.

I have conducted PFMEA in various projects to identify potential failure modes and their impact on product performance. By assessing the severity, occurrence, and detection ratings, I help prioritize risks and develop actionable mitigation plans. Collaborating with design and production teams is vital in this process.

To ensure customer requirements are met, I engage with customers during the early phases of development. I gather their feedback and continuously align the product specifications with their expectations. Regular updates and testing against requirements during the development process are crucial to maintaining this alignment.

Improving product quality at LG Electronics starts with analyzing current performance metrics to identify weaknesses. Implementing statistical process control measures, enhancing employee training, and fostering a culture of continuous improvement through regular feedback loops can significantly elevate quality standards. Engaging customers in the feedback process also helps align products with market needs.

I believe that effective planning is key to managing tight timelines without sacrificing quality. Prioritizing tasks, ensuring team alignment on goals, and utilizing project management tools aid in staying on track. If challenges arise, I communicate transparently with stakeholders and adjust timelines if necessary to ensure we maintain our quality standards.

Teamwork is essential in quality engineering. It brings together diverse expertise and perspectives, which enriches problem-solving. Collaborating closely with various departments—like design, production, and customer service—ensures comprehensive quality management. A cohesive team can respond to challenges more efficiently and effectively, ultimately leading to better product outcomes.