Call Center Representative

Call Center RepresentativeAs a Call Center Representative, you will be the first point of contact for our customers, providing assistance and resolving inquiries efficiently and professionally. You will handle inbound and outbound calls, address customer concerns, and ensure a high level of customer satisfaction. This is a Contract to Hire opportunity located near Woodridge IL.Responsibilities:• Answer incoming calls from customers and make outbound calls to follow up on inquiries, orders, or issues.• Provide accurate information about products, services, and policies. Address customer questions, complaints, and concerns with patience and empathy.• Resolve customer issues promptly and effectively, escalating complex cases to supervisors when necessary.• Accurately record customer interactions, transactions, comments, and complaints in the customer management system.• Promote products and services to customers where appropriate and meet sales targets.• Conduct follow-up calls to ensure customer satisfaction and to address any further inquiries.• Work closely with team members and other departments to resolve customer issues and improve overall service quality.Qualifications:• High school diploma or equivalent required; additional education or certifications in customer service is a plus.• Previous experience in a call center or customer service role preferred.• Excellent verbal and written communication skills• Strong listening and problem-solving abilities• Ability to multitask and manage time effectively• Proficiency in using computers and customer service software• Patience and empathy when dealing with difficult situationsJob Details:• Contract to Hire• 100% onsite• Ability to work flexible hours• Pay is $17-$20 an hour, depending on experienceIf you are interested, please apply and submit your resume.Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.Pay Details: $17.00 to $20.00 per hourSearch managed by: Kim MoesleinBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.