Underwriting Operations Associate

Department: Operations

Location: Calgary

Reports To: Assistant Vice President, Operations & Innovation

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 250 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

Liberty is seeking nine Underwriting Operations Associates to join us and play an important role in the growth of our business. As key members supporting the Operations & Innovation team, the successful candidates will be responsible for performing underwriting support functions including: setting up new and renewal business, policy and file maintenance, and assisting Underwriters with risk analysis. If you are detail-oriented and a strong multi-tasker who is looking to grow their career in the property & casualty insurance industry, please read further!

Duties and Responsibilities:

• Setup of new and renewal business.
• Policy and endorsement issuance.
• Policy file maintenance.
• Assist Underwriters with renewals and new business including pricing, financial analysis, loss analysis, risk review, and follow up on outstanding information request.
• Correspond with brokers and reinsurers as required.
• Compile information from monthly reports.
• Broker reports and ad hoc reports as required.
• Demonstrate effective prioritization of workload and provide superior customer service.
• Identify opportunities for improved productivity within the underwriting operations process. 
• Ensure proper organization and documentation of underwriting files.
• Performs duties as requested to include, but not limited to, report preparation, and special projects to assist in ensuring the success of the team.

Skills & Qualifications:

• Post-secondary education (Bachelors, Diploma etc.) and/or at least 2 years of related work experience, ideally in insurance operations.
• Strong preference given to candidates with experience working with P&C or Specialty policies.
• Knowledge of the insurance industry is preferred and progress or interest in pursuing an industry recognized designation (i.e., CIP) is an asset.
• Strong written and verbal communication skills.
• Strong demonstrated proficiency in Microsoft Office Suite, specifically Word and Excel.
• Strong accuracy, attention to detail, and documentation skills.
• Ability to multi-task and prioritize various projects/assignments in a high-volume, fast-paced environment.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.