Licensed Property and Casualty (Part-Time) - Work from Home

Job Requirements:

• Must hold a property and casualty license in your state of residence

• Must be able to work a Saturday schedule.

• Must be interested in working Part-Time hours.

•Professionally handle a high volume of incoming calls

• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Job Type: Part-time

Schedule:

• Evening shift
• Weekend availability

License/Certification:

• P&C in residential state (Required)

Work Location: Remote