Account Manager I

An Account Manager is responsible for making sure both client and company needs are understood and being fulfilled. Duties include handling customer inquiries, working to find solutions, and working relentlessly with other departments to ensure an exceptional customer experience.

• Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.
• Account Renewals: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close renewals
• Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.
• Super passionate about engaging all kinds of new or existing clients regularly to find out what they are challenged by and how we can help them.
• Solid organizational skills to initiate, establish and relentless pursue tasks
• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture
• Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client/company outcomes
• Ability to positively adapt to change in a highly dynamic work environment
• Eager to become a product and data solutions expert to drive ongoing customer success and adoption

• Account Management
• Marketing
• Sales Process

• Outstanding communication skills - written and verbal - as well as able to create compelling presentations
• Sales/selling methodology and techniques for growing relationships and retention
• Familiarity with G-Suite or Microsoft Suite for presenting information in a compelling way including Powerpoint or data spreadsheets
• Strong analytical skills

• 2+ Years of experience in customer service or client facing role preferred
• Associates degree or equivalent workforce experience preferred

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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