Client Success Specialist

As a Client Success Specialist, you will be responsible for proactively engaging with our clients to understand their needs, provide exceptional support, and ensure their success with our products or services. Your role is pivotal in building strong client relationships, driving retention, and promoting client satisfaction.

• Establish and maintain strong relationships with clients, serving as the primary point of contact.
• Proactively engage with clients to understand their goals, challenges, and needs.
• Offer guidance and resources to help clients get the most value from our offerings.
• Develop account plans and strategies to ensure client success and satisfaction. 
• Address and resolve client issues, questions, or concerns promptly and effectively.
• Collaborate with internal teams to ensure client needs are met.
• Develop strategies to retain and expand client relationships.
• Identify opportunities for upselling or cross-selling based on client needs.
• Monitor client accounts and usage to identify opportunities for improvement or upselling.

• Excellent communication, interpersonal, and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Proactive and self-motivated with a customer-centric mindset.
• Ability to collaborate effectively with cross-functional teams.
• Proficiency in customer relationship management (CRM) software is a plus.

• Bachelor's degree in a relevant field or equivalent experience.
• Previous experience in customer success, account management, or client-facing roles.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.

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