IT Help Desk Intern

Quick Summary:

As a Help Desk Intern at Lightcast, you will have the opportunity to gain hands-on experience and contribute to the Information Technology team’s daily operations and projects. This career-level internship is designed for a motivated and enthusiastic individual pursuing a career in IT who wants to learn from experienced professionals in a dynamic environment. 

*This is a part-time Internship and the selected candidate must reside in or near the Moscow, Idaho area. 

• Technical Support: Support end-users, including troubleshooting hardware and software issues.
• Helpdesk Operations: Assist with help desk ticket management, triage requests, and prioritize tasks.
• System Administration: Participate in routine system maintenance tasks, such as updates, patches, and backups.
• Documentation: Maintain accurate documentation of system configurations, procedures, and best practices.
• Project Assistance: Collaborate with IT team members on various IT projects, offering support and assistance.
• Learning and Development: Learn about IT technologies, systems, and industry best practices.
• Client Interaction: Interact with internal clients to gather information and assist with technical requests.

• Currently pursuing a degree in information technology, computer science, or a related field.
• Strong interest in IT and a desire to pursue a career in the field.
• Basic understanding of computer hardware and software.
• Excellent problem-solving and communication skills.
• Eagerness to learn and adapt to new technologies and systems.
• Ability to work collaboratively in a team environment.

Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India.  We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. 

Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.