Service Delivery Project Manager

As a Service Delivery Project Manager, they would work with the technical teams on projects ranging from website migrations to website development. Project managers are pro-active when identifying and resolving potential blockers and day-to-day problems. The Service Delivery Project Manager is responsible for managing Client and Team expectations throughout the project - from technical discovery, translation of Client requirements into scope requirements, to project planning, through to implementation, performing internal quality control and bringing the project to successful completion.Responsibilities• Manages the day-to-day operational and tactical aspects of multiple or large scale projects.• Maintain All Project Documentation (project plan, RAID Log, Checklists, budget baselines, schedule baselines, stakeholder register, etc.)• Identify and manage project dependencies and critical path; plan and schedule project timelines and milestones using appropriate tools.• Schedule & lead kick off call (both internal and external)• Schedule & Facilitate Discovery sessions for planning• Schedule & lead status calls with Internal and External Project Team• Schedule & lead stakeholder updates (either weekly status call or written status report)• Setup and maintain project portal for ongoing project coordination• Report on project budget and submit time sheets as needed• Follow-up with internal and external task owners to ensure timelines are met• Schedule & Lead Project Closure Call• Maintain project document repository and ensure proper access to various project team members.• Ensure deliverables provided meet company standards and meet the project requirements.• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion; liaise with project stakeholders on an ongoing basis.• Set and continually manage project expectations with team members and other stakeholders.• Identify and resolve issues and conflicts within the project team.• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.Experience• Strong meeting facilitation, customer service, and team communication skills.• Organized, with a strong attention of detail, able to balance multiple priorities.• Ability to work across cultural and language boundaries.• Able to establish priorities, work independently, and proceed with objectives without supervision in a high-pressure environment.• Excellent verbal and written communication skills with customers and co-workers.• Ability to assist in some problem determination and escalation.• Ability to work both independently and in a team-oriented, collaborative environment is essential.• Experience working in a Client-facing, IT/hosting/website development environment.• A level of web application development and/or design experience a plus. Knowledge of CMS/E-commerce platforms, such as WordPress, Drupal, Magento, preferred. Migration services knowledge a plus.• 2 to 4 year project management experience required.• Proficient with Microsoft Office products - Outlook, PowerPoint, Project, Word and Excel.• SmartSheet and Confluence experience is a plus.• PMP Certified is preferred