Operations Program Manager - Member & Customer Success Enablement - job 2 of 4

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

The role will be based out of Chicago, New York, San Francisco, or Sunnyvale. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

LinkedIn is looking for an Operations Program Manager to lead the strategy and execution of how we operationalize our LinkedIn Member and Customer Success (MCS) Go-to-Market Enablement (GTME) team’s work. The successful candidate will be a strong leader with exceptional skills in operational excellence, business acumen, and communication. This candidate has experience using data and insights to make strong recommendations and will connect the dots between our business priorities to our enablement strategy. They will partner closely with the MCS Leadership team and cross-functional leaders and the GTME Center of Excellence (COE) which creates sales enablement programs that scale across LinkedIn’s entire Global Business Organization (GBO). 

Key responsibilities:

• Prepare and deliver a comprehensive strategy leveraging data for senior leadership, focusing the ROI on key enablement programs 
• Use problem-solving skills to logically structure ambiguous problems, conduct data-driven analysis, extrapolate key insights, and deliver recommendations in a matrixed decision-making environment
• Identify potential opportunities to address with the key business stakeholders or within GTME and recommend a solution to maximize efficiency
• Innovate operational processes based on our evolving business requirements and develop a scalable approach to define the enablement roadmap and the roles and responsibilities to bring it to life
• Identify, influence, and drive evolutions of our change management and measurement strategies in partnership with the COE - understand and identify inputs we can influence via enablement to drive desired outcomes (e.g., reducing time to value, churn, escalations etc.)
• Ensure effective change management and communication strategies are established across programs to ensure buy-in and clearly define how we'll drive accountability 
• Connecting the dots between different teams and cross-functional groups in a matrixed organization to recommend processes that will help us achieve our goals 
• Some travel will be required (up to 15%) 

Basic Qualifications:

• 7+ years of experience in sales and/or post-sales enablement, operations, consulting, program management, or change management.

Preferred Qualifications: 

• Bachelor’s degree 
• Proven record of accomplishment of working effectively across all levels and functions of an organization, inclusive of VP + leaders at a large organization 
• Proven experience in partnering with cross-functional leaders to roll out large, complex and cross functional programs
• Experience with change management and leading organizational transformation 
• Prior work experience at a management consulting company 
• Confidence in effectively leveraging data and insights to inform enablement programs and strategies 
• Experience with GTM, specifically post-sales functions; customer support, customer success scaled success, services processes, customer experience methodologies and skills 
• Ability to learn quickly in a dynamic and collaborative environment  
• Proficient negotiating with stakeholders to ensure process changes and system requirements address customer needs 
• Strong ability to simplify complex problems   
• Excellent written and verbal communication skills  

Suggested Skills:

• Program Management
• Change Management
• Stakeholder Management

LinkedIn is committed to fair and equitable compensation practices.   

The pay range for this role is $112,000 to $182,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.   

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

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Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

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Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.