Director of Strategic Accounts

As the Director of Strategic Accounts at Linqia, your primary responsibilities include managing a talented team of Strategic Accounts Managers, ensuring the delivery of exceptional client experiences, and leading strategic channel planning for campaigns. You will establish transparency and strong communication with clients while driving innovative thinking and collaboration within your team to surpass business objectives.

Linqia requires candidates for the Director of Strategic Accounts role to have over 12 years of client management experience, with at least 5 years in a team management capacity. Knowledge of the media and influencer space is essential, along with a passion for social media dynamics. A Bachelor's degree is necessary, with an MBA preferred, underscoring the need for strategic thinking and sound business acumen.

The Director of Strategic Accounts at Linqia plays a pivotal role in client success by actively managing relationships, exceeding client expectations, and ensuring the delivery of best-in-class results. This involves leading the team through efforts to analyze campaign performance, making informed recommendations based on past outcomes and upcoming industry trends, and fostering a cooperative culture that prioritizes continuous learning and improvement.

In the position of Director of Strategic Accounts at Linqia, you are tasked with influencing team dynamics by acting as a mentor, coach, and leader. By instilling a culture of collaboration and accountability, your leadership will motivate team members to excel in their roles, utilize their strengths, and promote a shared commitment to client delight and project success.

Linqia is committed to fostering diversity and inclusion within our workforce, and we encourage individuals from all backgrounds—women, people with disabilities, LGBTQ+ individuals, and underrepresented minorities—to apply for the Director of Strategic Accounts role. We value various perspectives as they contribute to our innovative culture and dynamic work environment.

To answer effectively, highlight your leadership style and how it supports team dynamics and client relationships. Discuss specific examples where your leadership led to improved team performance or enhanced client satisfaction, illustrating your ability to motivate and guide others toward achieving business goals.

It’s beneficial to demonstrate your problem-solving skills. Describe a past scenario where you faced a difficult client issue; focus on your approach to communication, empathy, and strategic planning to find a resolution that satisfied the client and strengthened the relationship.

In your response, consider sharing a model or framework you've successfully used in the past. Discuss how setting clear expectations, regular check-ins, and performance metrics can help align team efforts with client goals while emphasizing continuous feedback to foster improvements.

This is your chance to showcase your expertise in the influencer marketing field. Speak about specific campaigns you've led, the strategies you employed, and the results you achieved. Relate this experience to Linqia's focus on driving innovative campaigns that resonate with clients.

Discuss the importance of aligning KPIs with overall business objectives and client goals. Suggest a collaborative approach where you involve your team in the KPI-setting process, ensuring they feel ownership and understanding of these metrics, which helps drive performance.

Your answer should reflect your passion for building relationships and problem-solving. Share anecdotes that highlight moments where you've contributed positively to client success or derived satisfaction from exceeding expectations, emphasizing your client-first mentality.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Detail a specific instance where your proactive measures or innovative solutions led to improved client relationships, measuring the success through client feedback or retention.

Convey your dedication to professional growth by listing resources you follow, such as industry publications, webinars, or networking events. Emphasize how this ongoing education not only benefits you but also translates into actionable insights for your team and clients.

Talk about relevant tools you've successfully incorporated in previous roles, like CRM systems, analytics platforms, or communication software. Highlight how these tools improve your efficiency, enhance client communications, or provide insights that inform strategic decisions.

Focus on creating an inclusive environment that encourages open communication. Discuss strategies such as regular team meetings, feedback sessions, and collaborative projects, pointing out how these initiatives can lead to improved morale and productivity within the team.