Records and Information Coach

Who We Are 

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.  

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.   

How You’ll Make a Difference 

Personal injury claims can be complex and confusing and rely heavily on having clear evidence and documentation of the effect the injury or accident has had on a person’s life. The Records and Information team are the extra pair of hands that everyone in our office needs, working closely with Legal Assistants and Client Care Specialists to request and retrieve client documents and information. They provide reliable administrative support and work collaboratively together to ensure all requests are completed as efficiently as possible. As the Records and Information Coach, you will support the team and lead them to success.

• Coach the Records and Information team of ~5 people and growing
• Offer innovation and process improvement within the department; contribute to firm-wide improvements to processes and change management
• Oversee the records acquisition process from start to finish, ensuring the timely receipt of records required for effective file management
• Coach, mentor, and train team members; identify development opportunities and tools required to ensure team success
• Lead one-on-one meetings with each team member every two weeks
• Work closely with the VP, Operations to understand the objectives of the team as well as the overall business, and be able to support communication to team members about those objectives
• Monitor team progress based on established KPIs and other reporting measures
• Provide assistance to team members as needed, including task list support and escalated calls or requests
• Foster strong relationships with document providers and support team members in doing the same

• Have experience leading a small to medium sized team
• Can build positive relationships with third parties and team members
• Pride yourself on exceptional attention to detail with a high level of accuracy
• Are open to change and continuous improvement
• Handle sensitive third-party situations with empathy, tact, and discretion
• Have been complimented on your excellent communication skills
• Can work effectively and efficiently with integrity under pressure
• Recognize and value the importance and impact of teamwork within an integrated workforce
• Have experience in records acquisition, health information management, Freedom of Information and Privacy, and/or Release of Information (beneficial, not required)
• You are invested in your own personal and professional growth and are a lifelong learner
• You are excited about finding innovative ways to elevate business practices and developing the business

What We Offer

 At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…  

High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.

Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.

Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.

Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team.

In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development. 

Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.   

Check out our Careers website here to learn more. 

We Are Growing Fast. Join Us.   

Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.