Fulfillment Center Manager

For Individual Applicants Only; No Third-Party Applications Will Be Considered!

Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now—that’s what we do. Literati is a modern children’s book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.

The Fulfillment Center Manager (FCM) is an experienced Operations Professional with expertise in developing and leading the direction of fulfillment centers (distribution) and transportation, along with a successful track record in each area. The FCM will have complete oversight and management of a Fulfillment Center. The FCM will be accountable for operationally achieving $24M in revenue and leadership of 50-100 team members within the center, with multiple layers of management.

As an FCM, you will oversee all operational activities within the Fulfillment Center. Hiring, managing, mentoring, and training will be ongoing as the FC ramps to peak each season, utilizing a team of part-time associates and temporary labor. Leading by example, becoming an expert at all processes yourself while ensuring all associates are fully trained and operating daily in a safe manner. You will ensure the quality of all production within the FC, and work with the distribution/transportation partners that deliver the fairs to our customers. Managing expenses, budgets, and P&L responsibilities are part of the job.

To be equitable to all Literatians, we have set compensation and a non-negotiation policy- we don't think a person’s pay should be determined by how comfortable they negotiate. As a result, we like to be transparent and up-front about the compensation. When we make an offer, we can provide options so that employees can choose between compensation packages that prioritize salary or equity. The salary band for this role will be between 80,000 - 90,000.

ABOUT YOU

• 5+ years of management experience in a fulfillment center 

• Prior P&L Management experience

• Building effective teams 

• Strong Leadership Skills - history of developing and mentoring teams

• Experience managing a large temporary or seasonal part-time labor force

• Strong understanding of Reverse Logistics

• High-level Excel, PowerPoint, and Google Suite skills

• Excellent Communication Skills

• Safety Conscious

• Operations processes – operating a safe, efficient operation

• Process development proficiency to meet and exceed customer satisfaction levels

• Team and culture building

• Labor Management – training and development

• Managing budgets and forecasts and using them to improve profitability

• Formulate strategic and operational objectives

• Distribution/Transportation management

• Managing large volumes of work with a production mindset

• High attention to detail

• Commitment to Excellence

PHYSICAL REQUIREMENTS

• Mobility and Standing: This position requires the ability to remain standing and moving throughout the entirety of the shift. Candidates should be comfortable being on their feet for extended periods of time to successfully perform job duties.

• Lifting Requirements: The role involves occasional lifting of items weighing up to 50 pounds. Employees may be required to safely lift, carry, and maneuver items within this weight range as part of their regular duties.

• Flexibility and Dexterity: Regular activities include bending, twisting, squatting, and reaching. These movements are integral to performing tasks associated with the role, such as handling materials, operating machinery, or completing manual tasks.

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employer reserves the right to modify this job description at any time.

ABOUT THE ROLE 

This position will collaborate with senior management in the development of all processes within the distribution and operations network, along with being responsible for managing the day-to-day fulfillment center processes. This position will collaborate with all levels of management and associates throughout multiple departments within the organization, as well as external vendor partners. The Fulfillment center personnel will report to this position. This position will report directly to the Regional Director of Operations.

ABOUT LITERATI

Literati was recently named Inc. magazine’s 7th fastest growing company in Texas, the 77th fastest in the United States and included in Built In Austin’s 2022, 2023, & 2024 Best Places to Work. Jessica Ewing, Literati’s Founder and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry’s SC30.

We offer competitive salaries, company equity, medical/dental/vision insurance, 401k, short-term disability insurance, parental leave, and an employee assistance program.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.