Sales Assistant

Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now—that’s what we do. Literati is a modern children’s book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We’re on a mission to help parents ignite a love of learning and a love of life.

As a Sales Assistant you will need a highly organized and detail-oriented focus on enabling our sales and events team to achieve fair count growth goals.  This position is responsible for efficiently managing the lead conversion process, handling Memos of Understanding (MOUs), and coordinating vendor agreements.  The Sales Assistant will have excellent communication skills, strong attention to detail, and the ability to work in a fast-paced environment while collaborating with sales leaders and sales representatives.  

This Position is for Individual Applicants Only; No Third-Party Applications Will Be Considered

RESPONSIBILITIES

Lead Conversion

• Lead Management and Conversion: Efficiently manage the open lead queue in Salesforce by filtering and identifying leads that align with our target markets, enrollment, and grade ranges. Convert and assign these leads to sales representatives specialized in those markets.

• Lead Verification and Distribution: Verify additional information for leads when necessary, especially those that fall outside our serviceable markets or grade ranges. Forward out-of-market leads to the designated contact for appropriate action.

• Salesforce Case Management for New Accounts: Create and manage Salesforce service cases for schools within our market but without existing accounts, ensuring prompt attention to potential customers' needs.

• Outbound Communication: May involve placing outbound calls to gather additional information required for advancing the lead conversion process.

MOU’s

• Opportunity Queue Management: Regularly review the book fair opportunity queue to monitor the current status and progress of each opportunity through its various stages.

• Stakeholder Interaction: Engage with representatives and customers to advance opportunities to the next stage, facilitating a smoother booking process.

• Documentation and Communication: Ensure accurate documentation and maintain effective communication throughout the opportunity signing process.

• MOU Verification and Customer Outreach: Verify the accuracy of Memorandums of Understanding (MOUs) sent to schools and conduct customer outreach as needed to secure agreement signings via DocuSign.

Vendor Agreements

• Vendor Approval Process Familiarization: Acquire a thorough understanding of the vendor approval procedures of various school districts.

• Information Gathering: Collect necessary forms and details (e.g., PDF forms, purchasing website information) from sales representatives via Salesforce.

• Vendor Request Queue Management: Organize and track vendor approval requests within Salesforce to maintain order and efficiency.

• Form Completion and Registration: Fill out required PDF forms, register on vendor portals, and apply for bids using Literati's vendor information.

• Follow-Up Communications: Conduct follow-ups with school districts through email and phone calls to expedite the approval process and ensure accuracy.

• Stakeholder Updates: Communicate the status of vendor agreements through Salesforce to keep all stakeholders informed.

• Prospecting and Alternative Approaches: Actively prospect targeted school districts to facilitate the approval process and explore alternative avenues for approval when necessary.

QUALIFICATIONS

• Bachelor’s degree OR equivalent experience in business administration, sales, or a related field

• Strong organization skills with meticulous attention to detail

• Excellent written and verbal communication skills

• Proficiency in Salesforce or similar CRM software preferred

• Familiarity with document management systems such as DocuSign

• Knowledge of Adobe Acrobat is a plus

• Ability to multitask and prioritize tasks effectively in a fast-paced environment

• Demonstrated ability to work independently and collaboratively on a team

• Experience with bids, proposals, and/or RFP’s is a bonus

ABOUT US

Literati was recently named Inc. magazine’s 7th fastest growing company in Texas, the 77th fastest in the United States, and included in Built In Austin’s 2022, 2023 & 2024 Best Places to Work. Jessica Ewing, Literati’s Founder, and CEO, was named one of “Google’s Top 12 Most Innovative Minds” by Fast Company. We’ve raised over $60M in venture capital, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry’s SC30.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people — particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. — may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn’t a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular — or spectacularly strange — places, we love a good story.

Note: 

This job description is a general outline of the required duties and responsibilities of the Sales Admin position. It is not intended to be an exhaustive list of all tasks and responsibilities.  Additional duties may be assigned as needed to meet the organization’s goals and objectives.