Job details

Live Event Support Lead

Company Overview:

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview:

Milestone Technologies is seeking an Live Event Support Lead. The Live Event Support Lead provides customer-centric event production services and overall event support at the highest level possible, through a mastery of systems and service, for the AV Event Productions team and its customers. Successful team members will be able to step seamlessly into a corporate livestream environment, have strong organizational skills, ability to work across multiple teams and cultures, demonstrate impeccable customer service, and be energetically driven to meet the needs of our customers and team.

How You Will Make An Impact:

Manages meetings eﬀectively; provides supporting documentation and aligns stakeholders
Daily customer communication support and management
Improves project and process eﬃciencies, while improving team goals
Manages team goals, and program-related metrics
Works on deﬁned cross-functional projects, with increased ambiguity
Able to spot risks, asks the right questions, and escalate appropriately
Search out opportunities to help others improve skillsets and knowledge base
Assists customers with discovery calls and planning meetings
Establishes project timelines and deliverables
Sets deadlines for content delivery and ensures deadlines are met
Manages technical resource scheduling
Manages technical rehearsals
Supports media playback and presentation testing
Acts as liaison between customer and technical team
Management of technical services for assigned events
Dynamically ﬂex to customer needs and adapt to complications
Act as POC for customer escalation
Manages post-event reporting and surveys
Manages delivery and/or posting of recording for customer
Manages post-event customer communications
2+ years project management
Experience communicating with a diverse audience, including the ability to propose solutions and explanations in writing
Experience with live and virtual event operations
Experience taking ownership and successfully delivering results in a fast-paced, dynamic environment
Familiarity with event management processes
Familiarity with video editing
Strong desire to learn new technologies and systems
Strong analytical skills and demonstrated ability to improve processes
Proﬁciency with Microsoft Outlook and MS Oﬃce Suite. Optional, SharePoint, Visio, Tableau

What You Will Need To Succeed:

5+ years in event or production management
Demonstrated ability to maintain and manage complex calendaring systems and databases
Experience with livestreaming

Compensation:

The estimated pay range for this position is USD $70,000/yr - USD $83,000/Yr and is an Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion:

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

Job description is subject to change.

By Milestone Technologies

Milestone's mission is to revolutionize the way IT is deployed and supported worldwide. We aim to be a trusted partner and resource for our clients by creating and executing against a strategy that directly addresses critical business, financial, ...

18 jobs

INDUSTRY

Information Technology Support Services

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Fremont, CA

DATE POSTED

June 10, 2023