Technology Support Specialist (Part Time)

Job Summary:

SPECIALIST – Field Technology Support

Division: Ticketmaster US

Line Manager: Technology Support Manager

Contract Terms: Part-time, 20 hours per week (including weekends and evenings

THE TEAM

The Field Operations Technology is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base.

THE JOB

The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer centric.

Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

WHAT YOU WILL BE DOING: Technology Support

• Provide onsite end-user training and demonstration of Ticketmaster products.

• Ensure a complete and timely solution is provided for all client requests and inquiries.

• Provide afterhours onsite and remote support for concerts, sporting events and other live events.

• Installation and support of network devices including wireless access points, switches, and bridges.

• Installation and support of Ticketmaster’s proprietary software and hardware including ticket printers, point of sale, and access control devices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Knowledge of networking and networking terminology both wired and wireless

• Knowledge of the Microsoft Operating Systems and Office Suite of products

• Experience with Android and IOS app-based software.

• Reliable vehicle and clean driving license.

• Strong problem solving and analytical skills.

• H.S. diploma or equivalent. Bachelor’s degree is preferred.