Live Online Content Teaching Assistant

Job Title

Job Description

Please note: the Live Online TA for Kaplan Medical must have a passing score on USMLE Step 1 Exam.

Impact & Scope

The Live Online Med Content Teaching Assistant will assist Kaplan Medical’s Academics and Live Online teams with the classroom experience and content of online courses. The Live Online Content TA uses Adobe Connect to attend and manage a classroom of students from all over the world. A Content TA answers content-related questions submitted by students in a timely and professional manner and provides live summaries and recaps of material delivered during each session. A Content TA may be required to assist instructors with classroom setup and connectivity, and to address technical difficulties with assistance from the digital media team. A Content TA may be asked to complete shift reports, documenting the classroom experience to ensure quality control.

Business Strategy

Subject matter expert, product knowledge, and exceptional customer service.
Facilitate the classroom experience to ensure a quality educational environment for the instructor and students.

Knowledge, Skills & Abilities

Expertise in USMLE test and content.
Ability to provide exceptional customer service.
Excellent time management and organizational skills.
High energy level, confident, and optimistic demeanor with the ability to troubleshoot and thrive in a fast-paced virtual education environment.
Team player that collaborates well and has a diligent work ethic.
Excellent interpersonal and written communication skills.
Ability to work effectively in a remote/virtual workplace; including, but not limited to, Adobe Connect, shared Google resources, and Kaplan Business Systems

Requirements