Technical Account Manager

As a Technical Account Manager (TAM) you will be responsible for managing the technical aspects of the relationship between Liveops and its clients. The primary role of a Technical Account Manager is to bridge the gap between our client's business needs and the technical requirements of Liveops services.

As a TAM, the job title implies that the individual possesses a strong technical background and expertise. They act as a liaison between the client and internal teams, ensuring that client requirements are understood, communicated effectively, and implemented successfully. This includes translating client business needs into clear technical requirements, troubleshooting and debugging issues, and providing operational support.

The Purpose of Your Role

As a Technical Account Manager, you will be part of a dedicated team within Solution Services organization supporting client operations, work internally with a variety of cross functional groups, and develop technical solutions for business problems.

The Qualifications We’re Looking For

• 4 + years of work experience in a client client-facing role.
• Experience with Cloud Contact Center software (Five9, NICE, Dialpad,etc).
• Proficiency in working with Restful APIs and adept at diagnosing and resolving errors.
• Hands-on experience with Postman or other API platforms.
• Experience with HTML, JavaScript, and CSS.
• Knowledge in data transfer technology, such as FTP/SFTP.
• Ability to read and understand technical documents, such as XML input/output.
• Strong Communication and Organizational skills.
• Experience with SaaS solutions.
• Data analysis experience.
• BS/BA from an accredited 4-year university.
• Tableau experience is a plus.
• Salesforce Service Cloud and Salesforce CTI experience a plus.

The Competencies You Bring

Technical Aptitude, Adaptability, Attention to Detail, Conceptual Thinking, Data Gathering and Analysis, Dealing with Ambiguity, Decision Making, Individual Impact, Planning and Organizing

The Value You Deliver

• Translate client business needs into clear technical requirements.
• Fully own and multitask the execution of multiple client programs, including troubleshooting and debugging.
• Identify internal inefficiencies and drive process improvement and innovation.
• Collaborate with cross-functional teams to continuously improve Liveops service delivery and performance.

About Liveops:

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

Liveops exists to improve the lives of our agents, clients, and employees. As a Liveops employee, you’re part of a purpose-driven culture that values curiosity, collaboration, and results. We encourage diverse perspectives to create better outcomes, celebrate initiative, and build relationships based on trust and transparency. We offer outstanding benefits including insurance, 401k match and a flexible vacation plan.

Eligibility Requirements

Eligible States for Employment; Alabama, Arizona, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Michigan, Mississippi, Nebraska, New Jersey, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin.

Legal authorization is required to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)