Business Analyst (AI Strategist)

As a Business Analyst (AI Strategist) at LivePerson, you'll work closely with cross-functional teams to support key moments in the customer lifecycle, like new deals and renewals. Your main responsibilities will include developing industry best practices, analyzing client needs and objectives, providing actionable insights, and facilitating workshops for strategic stakeholders. You'll play a crucial role in helping clients realize the full potential of our Conversational AI solutions.

To qualify for the Business Analyst (AI Strategist) position at LivePerson, candidates should possess 2-4 years of experience in consulting or project management roles, ideally with a background in Conversational AI or customer support operations. Proficiency in data analysis tools like PowerBi and Tableau, as well as a bachelor's degree or equivalent experience, are also required. Experience with technical architecture, particularly around LLM/NLP, is a plus.

In the Business Analyst (AI Strategist) role at LivePerson, you'll be pivotal in driving customer success through your expertise in digital transformation initiatives. You'll analyze customer situations, identify gaps, and provide strategic recommendations on how LivePerson’s solutions can bridge those gaps. By forging strong relationships with clients and providing actionable insights, you'll empower them to maximize the value of their investment in our Conversational AI technologies.

The salary range for the Business Analyst (AI Strategist) role at LivePerson lies between $80,000 and $92,000, depending on various factors such as experience, skills, and location. LivePerson is committed to ensuring fair compensation based on individual qualifications, with the final offer tailored to the candidate's background and expertise during the interview process.

LivePerson provides a comprehensive benefits package for the Business Analyst (AI Strategist) position, which includes medical, dental, and vision insurance, a 401K plan, and generous paid time off. Additional perks include parental leave, tuition reimbursement, access to professional development, and well-being resources. LivePerson’s flexible work policy also promotes a healthy work-life balance, making it an exceptional workplace.

When discussing your experience with data analysis tools, emphasize specific projects where you utilized PowerBi or Tableau to derive actionable insights. Highlight your ability to translate complex data into easy-to-understand visuals or reports that informed key business decisions.

To build strong relationships with clients remotely, focus on effective communication. Share examples of how you’ve used video calls, regular check-ins, and collaborative tools to maintain engagement and cultivate trust. Express your commitment to understanding their needs through active listening.

In your answer, describe the situation and the gap you identified clearly. Discuss the steps you took to propose solutions, how you presented your recommendations to stakeholders, and the positive outcomes that followed. This showcases your analytical and problem-solving skills.

Focus on storytelling. In answering this question, mention how you tailor presentations to resonate with your audience’s interests, using data to back up your points. Discuss the importance of clarity and visual elements in ensuring the message is compelling and easily understood by executives.

Discuss specific challenges you’ve encountered, such as resistance to change or misinformation about AI capabilities. Emphasize your proactive approach to addressing these concerns through education, clear communication, and demonstrating AI's tangible benefits.

This is an opportunity to share your passion for the field. Mention specific resources you follow, such as industry journals, webinars, or thought leaders. Discuss how you apply this knowledge in your role as a Business Analyst to provide the best solutions for your clients.

Explain your systematic approach, including gathering requirements, collaborating with technical teams, and setting measurable objectives. Give an example of a project where you successfully defined and executed a technical strategy that resulted in improved client outcomes.

Talk about the importance of key performance indicators (KPIs) in measuring ROI. Discuss specific metrics you would track, such as customer engagement levels, cost savings, or increased revenue, and how these insights would guide future strategy.

Share your belief in continuous improvement. Discuss how you gather feedback from clients and internal teams, analyze it for actionable insights, and implement changes based on this feedback to enhance service delivery and overall customer satisfaction.

Express your enthusiasm for LivePerson’s innovative culture and commitment to Conversational AI. Talk about how your skills and experiences align with the company's mission and values, and your desire to contribute to exciting customer-driven initiatives.