Highlights
Who is livepro?
livepro is a leading premium SaaS provider delivering industry-leading Customer Service Knowledge Management software. Our powerful yet easy-to-use solution has empowered customer service delivery across all major industries since 2001.
Our software serves as the single central source of knowledge, seamlessly connecting clients to accurate information via multiple digital channels, ensuring a consistent and exceptional customer experience every time.
Proud of our premier position in the market, we are scaling globally. We are seeking a committed professional to help shape and drive our growth and success in the U.S. market.
About The Role:
As our Implementation & Sales Enablement Manager, you will play a critical role in ensuring a smooth on-boarding process for our new clients and end users. You will be responsible for delivering technical implementations, expertly demonstrating our SaaS product to potential clients, and conducting comprehensive user training (both onsite and virtually).
We're seeking someone who thrives on educating end users, enjoys explaining technical concepts clearly and concisely, and can comfortably speak to technical features (including APIs and integrations). You will collaborate closely with the Sales Team to ensure you are fully prepared to provide a demonstration of the benefits the system will deliver to prospective clients if they choose livepro as their knowledge management solution.
Reporting directly to the Head of CX & Product (New York-based), the role offers excellent work-life balance, flexible remote working periods when you’re not traveling, and the opportunity to contribute directly to a fast-growing SaaS organization. The position is open to U.S.-based applicants, preferably residing near the East Coast.
PLEASE NOTE: Travel may vary, averaging around 2-3 days per week at busy times and minimal to no travel in quieter periods.
Key Responsibilities Include:
Experience & Qualifications (required):
Preferred (but not mandatory):
Key Skills:
Personal Strengths:
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