IT Corporate Support Analyst

As an IT Corporate Support Analyst at LMAX, your primary responsibilities include providing 1st and 2nd line technical support for all departmental IT applications and business services. You'll assist in onboarding and offboarding processes while ensuring excellent customer service. Additionally, you'll be managing technical incidents, troubleshooting hardware issues, and enhancing user-facing services, all of which are critical to ensuring smooth operational workflows.

To thrive as an IT Corporate Support Analyst at LMAX, you should have a minimum of three years of experience in a similar role within corporate environments. Essential qualifications include strong technical knowledge in hardware support, familiarity with Office 365, Azure AD, and experience with mobile devices. Excellent interpersonal skills and task management abilities to meet SLAs and KPIs are also crucial for this role.

The IT Corporate Support Analyst plays a vital role within the Service Desk team at LMAX by being the first point of contact for all technology-related queries. Your expertise not only assists in resolving technical issues but also helps drive improvements in user services. By working closely with the Microsoft Enterprise team, you will extend the business hours of the support, ensuring comprehensive service delivery.

LMAX offers a wealth of benefits to its IT Corporate Support Analysts, including 25 days of paid time off, generous funding for training courses and conferences, and a robust pension plan. Additional benefits include private medical, dental, and vision coverage, life insurance, and wellness contributions, creating a supportive environment for professional and personal growth.

At LMAX, the culture is forward-thinking and inclusive, prioritizing individual career goals while emphasizing corporate social responsibility. As an IT Corporate Support Analyst, you’ll find yourself in a nurturing atmosphere that encourages collaboration, professional development, and employee engagement, allowing you to thrive both personally and professionally.

When answering this question, focus on your relevant experiences by detailing specific roles and responsibilities you've held in previous positions. Highlight situations where you've provided technical support, resolved complex issues, and collaborated with various teams, particularly in corporate environments.

In your response, illustrate your approach to task prioritization using examples. Discuss how you assess the urgency and impact of each issue, referring to SLAs or KPIs to guide your prioritization process, showcasing your ability to maintain efficient workflow under pressure.

Select a specific challenging technical problem and walk through the steps you took to diagnose and resolve it. Be clear about the tools and methods you used, emphasizing your analytical skills and how you communicated the resolution effectively to the user involved.

Discuss strategies you've implemented to maintain high levels of customer service, such as active listening, empathy, and clear communication. Share examples of how you've gone above and beyond to ensure user satisfaction while managing their technical issues.

In answering this question, relate specific instances where you've successfully diagnosed and resolved hardware-related issues. Mention the types of hardware you've worked with and any troubleshooting processes that you find particularly effective.

Provide a comprehensive overview of your experience with Office 365, detailing specific applications and functionalities you've used, and any training or certifications you might hold. Discuss how you've leveraged these tools to enhance user productivity.

Express your understanding of mobile device management (MDM), detailing any specific tools or applications you're familiar with. Highlight your experience in managing mobile devices and ensuring security and compliance in a corporate setting.

Discuss your knowledge of Azure Active Directory (AD) and Intune, focusing on how you've utilized these services in previous roles. Be sure to mention any relevant experiences you've had in managing users, permissions, and device policies.

Illustrate your openness to receiving feedback by discussing how you've effectively responded to constructive criticism in the past. Highlight your willingness to learn and adapt from others' insights to improve your work performance.

In your response, express your passion for technology and helping others. Mention how you find satisfaction in resolving users' technical issues and how you strive to contribute positively to both personal and team goals within the corporate environment.