Patient Access Team Lead

 

Schedule: Full-time nights

Something special starts here.

You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.

You'll find everything you’re looking for at LMH Health:

·            Join a team that cares about the community

·            Tuition reimbursement to support continuing education

·            Professional development and recognition

·            Excellent benefits

We’re looking for you.

The Patient Access Team Lead is responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Director. Provides assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assists leadership with staffing, reports, and QA process.

Responsibilities

a. Promote and demonstrate excellent customer service.
b. Assist Education Supervisor in educating registration staff of any changes in registration procedures.
c. Assist Supervisors in overseeing daily registration activities to ensure department standards are met.
d. Perform all functions necessary to accomplish the admission/registration of patients including insurance verification, financial assessments, and collections.
e. Maintain cross training in all hospital admissions areas and covers any area as needed during their shift.
f. In the absence of Supervisor, will serve as a point of primary contact for patient complaints/customer issues; and will work with Management as needed for resolution.
g. Works assigned reports to identify opportunities for improvement to ensure a seamless patient experience and maximum reimbursement for service.
h. Monitors new hire trainees by auditing registration for accuracy and reports findings to Supervisor.
i. Demonstrates success in POS Collections and quality assurance, will maintain a 99% or higher in the registration quality software.
j. Takes part in the On-Call Rotation.
k. Other duties assigned.

Qualifications

Preferred:

-         High school diploma or equivalent.

-         Two years prior healthcare setting work experience.

Our Cultural Beliefs

• Patient First. We consider the patient first in everything we do.
• Better Together. We actively strive to be a diverse LMH Health team that works together to achieve excellence.
• Listen/Speak Up. We embrace a diverse culture of open, respectful, well-intended communication where we listen, share, and value ideas to create equitable solutions.
• Innovate! We actively explore new ideas and approach change with agility and an open mind.
• Own It/Solve It. We hold ourselves accountable for our actions and we collaborate for solutions.
• In Joy. We create a workplace that is both fun and meaningful.

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.