Manager, Service Delivery

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?

Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!

We are looking for a talented Manager of Service Delivery who will build, run and develop teams that are responsible for delivering for our customers.  In this role, you will be responsible for the execution of our service delivery strategy and championing operational excellence to continue elevating the client experience.  Where processes need enhancement, you’ll collaborate with an array of skilled operators and developers to create and implement solutions.   

Job Type: Exempt

DEPARTMENT: Shipper Solutions

LOCATION: Remote US

• Collaborate and define key handoffs with implementation teams to ensure a smooth transition from sales to startup
• Develop, champion, and implement a client service delivery, strategy, and supporting processes
•  Understand service delivery requirements and expectations to drive consistent execution that meets SLA’s   
• Work to identify optimal ways of working or best practices and implement them across accounts
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis, and resolve via appropriate corrective & preventive actions
• Lead and mentor direct reports providing regular feedback, coaching, and guidance based on performance, dashboards, and Personal Development Plans
• Identification and allocation of resources to maintain successful SLA’s
• Point of escalation for service issues and escalate as appropriate to the internal stakeholders
• Managed the performance of clients' core carriers and regularly communicated 

• 5+ years of experience in logistics or supply chain operations
• Minimum of 1-2 years leading teams
• Experience with strategic planning and operational excellence in the logistics space
• Experience working within a collaborative, large-scale team overseeing enterprise clients

• Competitive base salaries - we believe in rewarding top talent
• Extremely competitive Equity package - become a shareholder in our company!
• Loadie Time Off - PTO and sick days without a limit
• Comprehensive Medical, Dental, and Vision insurance plans (US applied)
• 401k Match

Apply today! 

At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal-opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

It is Loadsmart's policy that all offers of employment shall be contingent upon the successful completion of the electronic background check(s). These checks will be job-related, consistent with business necessity, and conducted by our vendor, pursuant to all applicable laws, rules, policies, and procedures of our candidates' specific locale.