Loan Ops Technician I

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Loan Ops Technician I is responsible for knowledge of the loan operation functions, including Commercial, Construction, Consumer Loans, and Lines of Credit. This includes, but is not limited to, onboarding of new, renewed, and modified loans onto Core System, processing loan maintenance requests, exception item processing, payment and payoff processing, and various reports. This position also supports other areas within Loan Operations as needed while demonstrating the Ameris Vision, Purpose, Expectations and Values. Other duties as assigned.

Essential Functions, Duties, and Responsibilities:

• Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities.

• Performs necessary actions for onboarding new, renewed, and modified loans onto the Core System (FIS IBS).

• Perform servicing tasks on loans including, but not limited to, exception item processing, payment and payoff processing, and general loan maintenance.

• Uses tickler system and software applications to track, monitor, update and maintain status and records.

• Process all work orders, incoming requests and payments within defined SLAs and timeframes.

• Assembles loan files, verifies accuracy and completion of records, and executes storage procedures.

• Responds to customer inquiries and requests.

• Maintains compliance with internal controls, operational procedures and risk management policies.

• Review and maintain various departmental reports in order to identify trends or areas of concern.

• Works to understand the root causes of customer service issues. Identifies and implements resolutions for routine issues involving supervisors on more complex issues.

• Performs account calculations for verification.

• Performs quality assurance audits.

• Completes compliance training, adheres to all anti-money laundering guidelines and procedures, and all regulatory requirements.

• Perform other related job duties and special projects as assigned by Management.

Required Knowledge, Skills and Competencies:

• Computer and Microsoft Office proficiency.

• Able to effectively and persuasively express self, using language and grammar in a professional manner.

• Able to plan, organize and prioritize tasks.

• Highly motivated team player with ability to provide interactive service to others, building relationships and addressing identified needs.

• Able to analyze and record detailed information and produce accurate, high quality work products.

• Able to research, analyze, identify viable options, draw sound conclusions, and present findings.

• Able to manage and organize a high volume of documents.

• Able to read, analyze and interpret documents.

• Able to perform accurate calculations and transactions.

Industry and Work Experience:

• 1 year of experience in a related role working loan products, structures and/or documentation preferred.

• Experience using relevant banking and document storage software applications preferred.

Academic:

• High school diploma or GED required

• Bachelor’s degree in Business or related field preferred

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance
  • Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
• Life Insurance provided at no additional cost to employees
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Ameris Bank matches 50% of your first 8% of contributions to the plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking
• Free Safe Deposit Box
• Free Money Orders, Travelers’ Checks and Cashier Checks
• Discount on Mortgage Origination Fee
• Free Online Banking and Free Unlimited Online Bill Payment
• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)