Job details

Oversight Specialist

Position Summary:

The Oversight Specialist is responsible for responsible for reviewing both our Interim Servicing and Sub-Servicing portfolios. The Specialist is also responsible for managing assigned areas of focus in the loan servicing cycle and performing subservicer performance reviews, audits and customer administration related to the residential mortgage loan portfolio which is service retained by loanDepot.com, LLC.

Responsibilities:

Conduct surveillance of servicing portfolio managing an assigned area of responsibility.
Assist with oversight assessment reviews of subservicer(s) performance from loan boarding to liquidation touching all aspects of loan servicing.
Handle day to day communication with subservicer, and internal business partners, for consumer and regulatory complaints, research and inquiries insuring prompt responses and tracking to resolution.
Present findings and follow up with subservicer for responses to findings and document action plans for items identified as containing risk.
Prepare reports to share with subservicer to review performance trends regarding delinquency, current issues and opportunities for servicing improvement and escalated matters.
Assist with preparation of Monthly Performance Assessment for management.
Review monthly deck provided by subservicer, GSE scorecards, as applicable.
Perform multiple functions simultaneously with the ability to prioritize with limited direction.
Perform any other duties as assigned by supervisor or manager.

Requirements:

Must be able to handle a high volume of processes in a fast paced environment.
Must have a general working knowledge of all aspects of loan administration and loan servicing.
Must be familiar with audit and oversight protocol.
Knowledgeable in cash processing, including but not limited to payment and corporate advances.
Good working knowledge of investor guidelines and servicing practices.
Excellent written and verbal communication skills to interact with internal/external business partners.
Excellent organization and follow up skills to track multiple requests and processes.
Good research skills to insure proper interpretation and understanding of statutes and guidelines.
Ability to interact with all levels of management.
Minimum 3 year mortgage or loan servicing experience.
Experience working in MSP preferred but not required.
High School Required / College Preferred.

Why work for #teamloanDepot:

Aggressive compensation package based on experience and skill set.
Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
Work with other passionate, purposeful, and customer-centric people.
Extensive internal growth and professional development opportunities including tuition reimbursement.
Comprehensive benefits package including Medical/Dental/Vision.
Wellness program to support both mental and physical health.
Generous paid time off for both exempt and non-exempt positions.

About loanDepot:

loanDepot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loanDepot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers to achieve the American dream of homeownership through a broad suite of lending and real estate services that simplify one of life's most complex transactions. With headquarters in Southern California and offices nationwide, loanDepot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this role is between $23.00 and $34.00/hr. Your base pay will depend on multiple individualized factors, including your job-related knowledge/skills, qualifications, experience, and market location.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

loanDepot Glassdoor Company Review

3.3

loanDepot DE&I Review

3.64

CEO of loanDepot

Frank Martell

Approve of CEO

By loanDepot

Our goal is to be the lender of choice for consumers and the employer of choice by being a company that operates on sound principles of exceptional value, ethics and transparency.

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FUNDING

Public

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Banking & Lending

TEAM SIZE