Customer Service Representative (Temporary)

North Smithfield, RI | Full Time | On-Site | Temporary

The Challenge and The Opportunity

We are currently seeking two friendly and motivated Customer Service Representatives to provide excellent service to our valued customers during a temporary period while team members are on leave.

Job Duties include:

• Answering retailer phone calls in regard to placing orders, answering product and service-related questions.
• Data entry for things like Sales Orders/Pick Tickets, Invoicing, Product Information, and Order/backorders status.
• Resolve product or service-related problems.
• Ensure invoices and statements are sent in a timely manner.
• Assist with general office duties like copying, faxing, and filing.
• Assist with deposits and collections as needed.

The Team

You will work with a small, dedicated team of talented professionals who are always striving to better serve our customers. We value communication, flexibility, teamwork, and honest critique.

About Us

For over forty years, Berroco has supplied quality hand knitting yarns and patterns to crafters of all kinds. We are known for our selection of yarns along with our extensive library of knitting and crochet patterns. Now operating on the site of the old Lonsdale Cotton Mill (1904) in North Smithfield, Rhode Island, Berroco continues the family tradition, providing quality textiles by continually adapting to the changing needs of the times.

Our close-knit team carries a passion for their jobs and for the community of local yarn shops (LYS), knitters, and crocheters which we serve. We lead in our industry as a curated supplier of “yarn for all makers”.

Berroco is an equal opportunity employer. We believe in fostering a supportive and inclusive work environment where every team member is valued and empowered to reach their full potential. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The successful candidate will have:

• A Minimum of one-year direct customer service and trouble-shooting experience, either in-person or by phone. Invoicing and collections experience a plus.
• Excellent verbal and written communication skills including accurate punctuation, spelling, and grammar.
• Ability to multitask and reach deadlines while maintaining a positive and welcoming attitude.
• Ability to work in a collaborative, creative environment as a team player.
• Excellent organizational and time management skills.
• Excellent problem-solving skills while interpreting a variety of instructions in written, verbal, diagram, or schedule format.
• Proficiency in Microsoft Office. With advanced computer and website navigation knowledge with the ability to learn new systems and apply that knowledge frequently throughout the day.
• Proficiency in Distributor Software computer modules of Order Entry, Inventory, Accounts Receivable, Billing (for example Sage Mas200, Great Plains, or Macola).
• Knowledge of knitting and/or crochet techniques and patterns is highly desired but not required.

Compensation: The pay rate for this non-exempt position is $19.00 per hour.

Benefits: This position is not eligible for benefits.