Application Support Analyst

Are you interested to work for a company that embraces cutting- edge technology?

We are looking for Application Support Consultant for our Data & Dynamics team to be based out of our Toronto, Vancouver, Edmonton, or Calgary office. You will focus provide managed services (functional and technical support) for in-scope applications, infrastructure managed services (technical administration and break/fix support) for in-scope environments and support for client’s customizations, extensions, modifications, localizations, and integrations for Data & Dynamics Team supporting clients across North America.

• Provide technical administration and break/fix support for the In-Scope Environments.
• Support for Client’s Customizations, Extensions, Modifications, Localizations, and Integrations for In-Scope Applications.
• Functional and technical support for the In-Scope Applications.
• Answer phone calls for urgent issues and Priority 1 and Priority 2 reported incidents and respond to user-entered incidents on the Ticketing Systems and record incidents in the Ticketing Systems.
• Maintain status on incidents in the Ticketing Systems and their progress towards resolution.
• Work closely with product engineering teams or directly with source code.
• Dispatch an incident to the appropriate tier II support group when first call resolution is not possible and manage the incident through its lifecycle.

• 2+ years' of experience in a technical support role providing tier 2/3 support, with mid-level expertise in IT solutions within an Azure environment.
• Proficient in .NET, React, Native, GraphQL, and SQL Server.
• Strong understanding of Azure Cloud Services, Web Application, and Mobile Application deployment.
• Expertise in Android and iOS application support, including debug and deployment
• Experience with mobile device support and mobile application platforms
• Proven ability to troubleshoot and resolve technical and procedural issues
• Knowledge of server operations, infrastructure, web interfaces, and remote access tools
• Knowledge of network security practices and anti-virus programs
• Desire and ability to carry a mobile phone for client and/or for Long View Systems support
• Excellent problem-solving and multitasking skills

• Degree in Information Technology or Microsoft or Azure Certification

• Great people and culture 
• Comprehensive benefits plan
• Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
• Interesting Work – Be part of exciting projects while accessing all the latest technologies.
• Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness