Customer Service Representative

About Us:

Loop Internet is a thriving local business in Wilkes-Barre and Scranton. As we continue to grow and expand our operations, we are looking for a dedicated and friendly individual to join our team as a Customer Service Representative.

Job Description:

As a Customer Service Representative at Loop Internet, you will be an integral part of our small but passionate team. Your role will involve providing excellent customer service, handling inquiries, and ensuring our customers have a positive experience with our products/services.

• Respond promptly to customer inquiries through phone calls, emails, and online tickets, addressing issues related to internet services, billing, and technical support.
• Assist customers in navigating our website and online portals, helping them with account management, service upgrades, and troubleshooting common internet connectivity problems.
• Collaborate with the sales and operations team to ensure a seamless customer experience.
• Collaborate with the technical support team to escalate and resolve more complex internet service issues effectively.
• Process customer orders for new internet connections, upgrades, and cancellations, ensuring accuracy in billing and account information.
• Maintain a friendly and helpful demeanor, creating a welcoming atmosphere for customers.
• Stay informed about our products and services to provide accurate information to customers.
• Proactively communicate with customers about planned maintenance, service outages, and any relevant updates to ensure transparency and customer satisfaction in the event of disruptions.

• Excellent interpersonal and communication skills.
• Previous experience in customer service or a related field is a plus, but not required.
• Strong attention to detail and organizational abilities.
• Ability to work in a fast-paced and evolving environment.
• Basic computer skills and a willingness to learn our internal systems.
• A positive attitude and a genuine desire to help customers.

• Competitive hourly wage
• Opportunities for growth within the company
• 401K 
• Health Insurance
• Employee discounts on company products/services