Customer Service Representative

We are LAUSD. We are at the forefront of innovation in public education,focused on a clear and inspiring vision of the future for all of our studentsas they venture forward on their journey as lifelong learners. Here, youwill have the opportunity to exercise your potential in a role supportingthe business of education. Our work directly contributes toward the goalof ensuring that our students graduate ready for the world – ready tothrive in college, career and life.LAUSD is the second largest school district in the nation with anenrollment of nearly 575,000 students. We serve an area totaling 710square miles, with over 1,190 schools and educational centers, and weemploy over 74,000 individuals, making us one of the largest employersin our city.LAUSD Employees: Please be advised that all LAUSD employees mustsign in to the GlobalProtect Virtual Private Network (VPN) in order tosubmit an application from an external network outside of an LAUSDlocation. For assistance with installing the GlobalProtect virtual network,please contact Information Technology Services at (213) 443-1300 or(213) 241-5200.Benefits Insurance: Paid premiums for your choice of several medical, dental,vision, and life insurance plans. Retirement: Membership in the CaliforniaPublic Employee Retirement System (CalPERS).Vacation: Two weeks of paid vacation to start. Three weeks after fiveyears of year-round paid service.Paid Holidays: Up to 13 days.NOTE: Positions in this job classification may be offered on a 10 or 11month basis - salary and paid time off for 10 or 11 month positions will beadjusted accordingly.Job Duties/Responsibilities The full class description with all job duties/responsibilities may be foundat the following site: https://www.lausd.org/Page/18661#NavI .SOME TYPICAL DUTIES MAY INCLUDE:Provides direct service on the phone or in-person to employees, retirees,parents/guardians, students, and the public by answering routinequestions and providing general information pertaining to an assigneddepartment or office.Identifies appropriate resources in response to questions related topayroll, health and medical benefits, worker’s compensation,assignments, garnishments, services related to students, or generalDistrict policies and procedures.Utilizes District application systems to research information and to inputand maintain data.Minimum Requirements ATTENTION: Per the class description, this job class requires former orcurrent employment with the District of at least 22 months of full-timework, or equivalent length of service and hours; the role or roles musthave been (1) in an LAUSD school or LAUSD office with (2) clericalexperience performing customer service activities.ENTRANCE QUALIFICATIONSEducation: Graduation from high school or evidence of equivalenteducational proficiency. An Associate of Arts degree from a recognizedtwo year college or 60 semester or equivalent quarter units from arecognized college or university is preferred.Experience: Two years of clerical experience performing customerservice activities in a District school or office. Experience in interpreting,applying, and explaining District policies and practices, rules andregulations, and procedures is preferable.Employment Selection Process Please be sure to include correspondence from @lausd.net as anapproved sender so that messages aren't accidentally placed into yourspam/junk e-mail folder.The employment selection process for Office Technician consists of acomputerized performance assessment, computerized data entry testand a scored questionnaire.TESTING PROCESS:The computer-based assessment is a common assessment for severalclassification within the clerical series. Therefore, if you have applied andrecently tested for this position and/or other clerical positions and havenot met the 30 days re-take policy, you may not be able to re-test. Wewill certify your prior scores. Even if you take the test, the scores will beinvalid.The computerized performance assessment (Skill Check) will assessyour proficiency in Microsoft Word, Microsoft Outlook and computerizeddata entry skills. There is an additional test computerized test componentthat will assess customer service skills.You will be invited to take these assessments online and testing will beconducted remotely and all applications will be required to submit aCandidate Confidentiality Form prior to testing. Failure to submit theseforms before the given deadline will result in the withdrawal of yourapplication from the selection process.Your test scores from these assessments will be banked and used forfinal calculation.You must receive PASSING SCORES on all TEST MODULES, for all theassessments, to remain in the selection process.Candidates who receive a failing score on any test module will NOT beeligible to move forward in the selection process.Note: if you have existing scores for this assessment that are less than ayear old, at the time of final scoring, those scores are valid as well andcould be applied as your final score if they are higher.The scored questionnaire, which you will be completing as part of theapplication process, will be worth 100% of a candidate's overall scoreand will be used to rank order candidates on the resulting eligibility list.Therefore, when completing the questionnaire, please make sure youprovide detailed responses to all the questions/statements.If you are successful on all the assessments and meet the minimumeducation requirement, you will be added to the eligibility list providedyou submit the High School diploma or equivalent, or an Associate ofArts degree or equivalent units, when requested during the recruitmentprocess.The hiring departments have requested that we proceed with theselection process in a quick and timely manner. To honor this request,we will be adhering to a pre-planned employment assessment schedule.We anticipate receiving a number of well-qualified applications for thisposition; therefore, there will be a competitive process. The hiringdepartments have requested that we proceed with the selection processin an expeditious and timely manner. To honor this request, we will beadhering to a pre-planned employment assessment schedule. Forup-to-date information about test dates, view our testing schedule byvisiting our website at http://www.lausdjobs.org - My LAUSDCareer/Hiring Process/Pre-Employment Testing Process. As testingdates may change, we encourage you to visit this site periodically toconfirm testing schedules. If you are unable to attend the scheduleddates, please note that we recruit for this position on a regular basis. Weencourage you to visit our website, http://www.lausdjobs.org periodicallyto check for the next recruitment and we encourage you to apply again.For more information about the LAUSD employment assessmentprocess, visit the 'My LAUSD Career' section of our website athttp://www.lausdjobs.org .Application Process DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINEAPPLICATION?Email us at helpmeapply@lausd.netTo find out whether the application deadline has been extended, visit thewebsite at: http://www.lausdjobs.org .The Los Angeles Unified School District intends that all qualified personsshall have equal opportunities for employment and promotion.Reasonable accommodations in completing an application and testingare available to individuals with disabilities. Please call (213) 241-3455for more information.Additional Posting Information The Los Angeles Unified School District is committed to providing aworking and learning environment free from discrimination, harassment,intimidation, abusive conduct, or bullying. The District prohibitsdiscrimination, harassment, intimidation, abusive conduct or bullyingbased on actual or perceived race or ethnicity, gender/sex (includinggender identity, gender expression, pregnancy, childbirth,breastfeeding/lactation status and related medical conditions), sexualorientation, religion, color, national origin (including language userestrictions and possession of a driver’s license issued under VehicleCode), ancestry, immigration status, physical or mental disability(including clinical depression and bipolar disorder, HIV/AIDS, hepatitis,epilepsy, seizure disorder, diabetes, multiple sclerosis, and heartdisease), medical condition (cancer related and genetic characteristics),military and veteran status, marital status, registered domestic partnerstatus, age (40 and above), genetic information, political belief oraffiliation (unless union related), a person's association with a person orgroup with one or more of these actual or perceived characteristics, orany other basis protected by federal, state or local law, ordinance, orregulation in any program or activity it conducts or to which it providessignificant assistance.For inquiries or complaints contact our Equal Opportunity Section, (213)241-7685.Selection and promotion are based on a competitive employmentassessment process. Candidates who pass all parts of the assessmentprocess are placed on a hiring (eligibility) list based on their assessmentscore. Hiring departments may make job offers to candidates on the topthree ranks of the hiring list. Eligibility typically lasts for 12 months. Thehiring list resulting from this assessment process may be used to fill openpositions in related job classifications.