Business Process Manager - Automation & AI Integration

Who we are

At Lovingly, we pair our passion for creating meaningful moments with innovative technology to redefine how gifts, especially floral ones, are sent today. Our mission is to set a new standard in gifting, ensuring every gift is deeply personal and effortlessly delivered to those who matter most. Our network of over 1500 local florists helps us guarantee that every gift makes an unforgettable impact.

We embrace a hybrid work model balancing remote flexibility with in-person collaboration at our Hopewell Junction, NY headquarters. While most team members work remotely, certain roles may require periodic in-office engagement to foster collaboration. Our approach supports a culture that nurtures both professional growth and personal well-being.

Who you are

• Passionate about creating impactful experiences for both customers and team members.
• A forward-thinking innovator who thrives on solving complex challenges with creative solutions.
• Experienced in process optimization and leveraging AI-driven automation to achieve operational excellence.
• Committed to personal and professional growth, actively seeking learning opportunities and fostering a culture of continuous improvement.
• A collaborative communicator who can effectively convey complex automation processes to non-technical stakeholders.
• Adaptable, detail-oriented, and results-driven, always looking for ways to enhance efficiency without sacrificing quality.
  

If this describes you, you might just be the Business Process Manager – Automation & AI Integration we’re looking for!

Lovingly has ambitious growth plans, and as our Business Process Manager, you'll play a crucial role in optimizing our operations to support these goals. You'll design and implement scalable AI-driven solutions that reduce manual tasks and boost efficiency, driving our mission forward.

What you’ll do

• Map, analyze, and refine existing business processes to eliminate inefficiencies and redundancies.
• Implement and manage automation tools, focusing 50-60% of your work on AI integration, such as ChatGPT, LLMs, and RPA tools, to elevate workflow efficiency.
• Lead cross-departmental collaboration, ensuring that AI solutions align with business objectives and foster team-wide adoption.
• Establish KPIs and monitor the performance of automated processes, iterating solutions to meet evolving business needs.
• Conduct training and promote a culture of innovation through regular workshops to develop AI competency across teams.

• Alignment with Lovingly’s LLAMA philosophy, embodying forward-thinking, creative problem-solving, and adaptability.

• 5+ years in business process management with demonstrated success in automation and AI integration.
• Proficiency in tools such as PowerAutomate, Make, and Zapier, with expertise in process mapping and data analysis.
• Strong communication and interpersonal skills to engage with diverse teams and promote widespread adoption of new technologies.
• Lean Six Sigma certification preferred but not required.
  

Salary Range

The salary range for this position is between 80K - 120K. Compensation includes performance-based incentives tied to project milestones and efficiency metrics.

• 22 days of PTO, usable as you wish!
• 12 paid holidays.
• Comprehensive health, dental, and vision insurance.
• 401k with a guaranteed 3% salary contribution.
• Opportunities for professional development and a 25% tuition discount at Marist College (including online programs).

Join us in transforming the way the world gifts. At Lovingly, every action we take reflects our mission to create and share meaningful moments.

We are proud to be an equal opportunity employer, committed to a diverse and inclusive workplace.