Home Improvement Customer Service Representative

Lowe's is hiring for Home Improvement Customer Service RepresentativeThe primary duty of a Lowe's Home Improvement Customer Service Representative is to answer inquiries and assist customers with any concerns they may haveWhat You Will Do:Keeping the store clean and organized by maintaining a neat and tidy workspace, and monitoring the proper functioning of equipment such as cash registers and computers:• Offering a friendly and courteous environment for customers seeking assistance with their DIY projects at Lowe's.• It is of utmost importance to validate the loading of tickets and processing orders and deliveries accurately to ensure that customers receive their merchandise in a timely and satisfactory manner.• It is important to prioritize safe work habits and encourage others to do the same in order to maintain a safe working environment.Responsibilities:As a vital member of the Lowe's team, the Home Improvement Customer Service Representative is responsible for delivering top-notch customer service. Their exceptional skills in listening to customers and using their knowledge to help them make the right decisions has a direct impact on the Lowe's brand's reputation.The role of a Home Improvement Customer Service Representative varies depending on the division they are assigned to. These divisions include Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls. Candidates interested in becoming a Customer Service Associate are considered for each of these areas based on their abilities and hiring needs.Travel Requirements:Although regular travel isn't expected for this role, there may be times when the job necessitates travel to attend meetings, trainings, or provide assistance to other nearby stores.What sets us apart: We differentiate ourselves from our competitors by employing innovative strategies, staying up-to-date with industry trends, and incorporating cutting-edge technology to enhance the customer experience:• Hourly Employment Options: Choose between Full Time or Part Time, with 39 to 40 hours per week for the former, and up to 25 hours per week for the latter, although additional hours may occasionally be required.• The ideal candidate should have flexible availability, including morning, afternoon, and evening shifts, any day of the week.• Aptitude to perform job responsibilities that involve long hours of standing, sitting, or other strenuous physical tasks.• CSAs working in the Greeter department (only in certain stores) need to have the ability to lift 10 pounds without any assistance, while they may need assistance to lift anything exceeding the weight limit.• All departments excluding the Greeter departments require CSAs to have a basic lifting capacity of 25 pounds unaided. Additional lifting beyond 25 pounds may be performed with or without support.To achieve success, you must have clear goals and a plan to achieve them. This will keep you focused and motivated:Minimum Qualifications:• A half-year of practice utilizing computer technology, which involves recording, retrieving, editing, or presenting data.• Utilized smartphones and tablets frequently in a retail work environment, gaining over six months' worth of knowledge and experience with these commonly used tools.• An essential requirement for the job is the ability to acquire any necessary sales-related licensure or registration dictated by law.Preferred Qualifications:• In my role, I have been responsible for identifying the needs of customers and recommending various products that can meet their requirements. My 6 months' experience in sales has taught me how to explain various benefits and features of these products and how to handle related warranty queries in a professional and efficient manner.• My six-month stint in a retail setting has allowed me to develop my expertise in addressing customer concerns, finding merchandise, extending a warm welcome, responding to phone calls, fostering rapport, and expressing gratitude for customers' loyalty.• Employees who possess bilingual skills that match the needs of the store are highly prized by management.• Seeking certification in hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials is a fantastic way to enhance one's skillset and professional credibility in these trades.Lowe's doesn't discriminate during employment practices and guarantees all employees equal opportunities regardless of their age, gender, race, religion, genetic information, medical condition, sexual orientation, marital status, veteran status, national origin, or disability.