Loyalty Program Manager/Director

SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.

We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for aLoyalty Program Manager/Director to join us in advancing the industry forward. 

The Role

We are looking for Manager / Director to own the management and growth of the SKIMS loyalty program. While this role is part of our Data, Insights, and Loyalty team, you will partner with cross-functional stakeholders to drive growth of loyalty-based efforts on behalf of the company.

Primary Responsibilities

·       Own and develop SKIMS loyalty program: Including areas such as solidifying program objectives, loyalty membership acquisition practices, monitoring performance of key customer cohorts, enhancing app and site loyalty features, developing the loyalty campaign calendar, and working with neighboring teams to execute against planned initiatives.

·       Drive Program Growth: Implement strategies to grow loyalty enrollment while maintaining engagement across all cohort.

·       Campaign Planning: Own loyalty marketing calendar in partnership with brand and digital marketing for all loyalty campaigns.

·       Feature Testing: Develop a roadmap of robust A/B testing of loyalty benefits, rewards & campaigns to continuously optimize the SKIMS loyalty offering. Brief cross-department leads, deploy and analyze results to share broadly across the company.

·       Reporting: Track performance against key loyalty KPIs, understanding when to pivot or optimize based on results to targets.

·       Key cross-functional partners include brand marketing, graphic design, data and insights, ecommerce, site merchandising, and performance marketing.

Qualifications

·       6 or more years with direct experience in CRM / Lifecycle Marketing / Loyalty Programs in-house or agency

·       Demonstrated experience managing complex multi-channel lifecycle marketing programs for large-scale databases (3M+)

·       Ability to extract performance learnings for analytics and dashboards to guide marketing and loyalty program strategies

·       Strong technical acumen, able to troubleshoot integration logic, trigger workflows, tagging / reporting issues, and work directly with developers on relevant projects

·       Experience building complex A/B testing roadmaps across all aspects of SKIMS loyalty program (segmentation, creative, offer constructs, personalization, etc.)

·       Experience working with both web and app channels preferred

·       Comfortable working autonomously to drive initiatives with cross-departmental leads

·       Customer-obsessed, ability to consider “big picture” objectives to improve experience for SKIMS customers

·       Basic proficiency with data analysis and preparation via SQL preferred

Benefits and Culture

Healthcare (medical, dental, vision, fertility)

401(k) savings plan with discretionary company match

Unlimited PTO

Employee Discounts

Perks (HQ Location)

Free weekly catered lunch at HQ – M/W/Th

Dog-Friendly office

Free Swag Giveaways

Annual Holiday Party

Annual Summer Party

Invitations to pop-ups and other company events

Complimentary daily office snacks and beverages

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

$150,000.00 - $190,000.00 a year

Benefits and Culture

·       100 % Company Paid Healthcare (medical, dental, vision) 

·       Kind Body Fertility Benefits   

·       401(k) savings plan with up to 5% match 

·       Unlimited PTO  

·       Full Access to linked in learning 

·       Employee Discounts  

Perks (HQ Location)

·       Free weekly catered lunch at HQ – M/W/Th  

·       Dog-Friendly office  

·       Free Swag Giveaways  

·       Annual Holiday Party  

·       Annual Summer Party  

·       Invitations to pop-ups and other company events  

·       Complimentary daily office snacks and beverages 

SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.