Contact Center Representative - Remote

LQ Digital is performance marketing agency with a single mission: To help brands grow by acquiring their best customers.

The company is $50M+ in revenue and is profitable. It's backed by private equity firm Housatonic Partners. LQ Digital has been in business for over 13 years and is headquartered in Oakland, CA with offices in Albuquerque, NM, Austin, TX, and Shelton, CT

Why LQ is outstanding at what it does: the company thinks less like marketers and more like economists, driving hard against unit economics and aligning itself with pay for performance models. It’s also sits on a trove of data, which helps guide better business decisions, benchmarks performance and refines lifetime value (LTV) model.

LQ Digital is a performance marketing agency with a single mission: To help brands grow by acquiring their best customers. With more than 15 years behind us and nearly 200 employees across the US. LQ is looking for enthusiastic agents to join our team.

You will be a great fit with our team if you are:

· Comfortable spending your day on the phone helping people.

· Have a positive, professional attitude.

· Highly motivated self-starter with a strong work ethic.

· Enjoy providing excellent customer service.

A typical day’s responsibilities include: · Fielding calls to and from consumers or existing customers of our clients, who have inquired about our clients’ services.

· Calls are fully scripted and require you to ask series of short questions.

· Record call information to internal system.

· Transfer calls to the client's sales representative.

· The pace is quick and most of your time will be on the phone.

Job Requirements (Volunteer/non-profit work included):

· Strong communication skills.

· Experience working with computers.

· Previous call center or customer service experience.

· Military sensitivity a plus.

· Must pass a drug test and background test.

· Must live in New Mexico

Technical Requirements:

Hardware Requirements (Minimum):

· Computer Type: Windows-based Desktop or Laptop PC ONLY. (Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems are NOT compatible)

· Operating System: Windows 10

· Screen Requirements: Minimum required screen resolution is 1366x768. If you have a laptop a separate monitor (19” or larger) is highly recommended

· RAM: 4 GB (minimum)

· CPU Processor Speed: Dual Core 2 GHz (minimum)

· Free Disk Space: 20 GB (minimum)

· USB Ports: 2 available (minimum)

· USB Headset: Logitech H390 or equivalent

· Mouse: Standard mouse. No touchpads.

· Anti-Virus Enabled: Windows Defender or Microsoft Essentials (Pre-installed on most Windows systems)

Internet Requirements (Minimum):

· Connection Type: Home DSL, Cable, or Fiber with wired Ethernet connection required. Private/public WiFi, WiMax, Satellite, dial-up, cellular, and/or Hotspots are NOT compatible

· Connection Speed:Google Speed Test - Consistent 5mb download/5mb upload (more depending on household usage), Latency less than 300. Visit https://clients.amazonworkspaces.com/Health.html and check the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or FAST

- Modern smartphone required for two-factor authentication.

$15 per hour, plus eligible for $1/hour quarterly bonus.

Hours: Full-time with flexible shifts available between 8 am and 8 pm CST

Benefits: We offer a competitive wage and a comprehensive benefits package including:

· Growth Opportunities- including Accelerated Agent Tiering Program and Top Performer Incentives

· Time off- Paid Holidays, Sick, and Vacation

· Flexible work schedule, minimum 32 hours

· Health Benefits: Medical, Dental, and Vision coverage, Employee Assistance Program

· Voluntary Benefits: Life Insurance, Accident, Critical Illness, FSA

· 401k

Come join the LQ team.

Personal Characteristics

TRUTH Has confidence in their convictions, can drive direction out of ambiguity and is excited by the challenge of questioning the status quo to get more out of marketing campaigns. Leverages data to find the truth and demonstrate insights.

HUSTLE This individual knows what hard work looks like and isn’t afraid to put in the extra mile to crush a goal.

PRIDE Is proud of the results delivered for clients and knows they are different than most teams. This is done without arrogance and in collaboration.

OWNERSHIP Knows how to create urgency for both clients and team members, with enthusiasm and straight talk-whatever the situation dictates. Wants to learn fast and find the next winner.

DRIVEN TO IMPROVE Open to candid feedback and brings initiative, humility and a strong desire to learn and grow in a start-up environment. 

BEYOND SELF Wants to win as a team, as well as give back, add to and enhance the quality of our LQ way-of-life. 

At LQ Digital, we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't exactly align, we still encourage you to apply. You may be the right fit for this role or other roles.