Tutor Availability Coordinator

LRDG Language Research Development Group is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our business a success so far.  

The Tutor Availability Coordinator works with the Tutor and Evaluators Department and is responsible for coordinating and/or rescheduling of tutoring and evaluation sessions. As part of your role, you will perform administrative and technical tasks related to the planning and scheduling of online tutoring and evaluation sessions with our client's learners. You will actively participate in improving our administrative processes to support our growth.

• Tutor Scheduling and Assignment: 
• Manage and coordinate tutor assignments for learners, ensuring optimal match and availability. 
• Contribute to the planning and execution of tutor replacements  
• Maintain and update tutor availability calendars to ensure accurate scheduling. 

• Support: 
• Facilitate the reservation of lessons on the LRDG portal. 
• Provide logistical support to ensure the smooth operation of tutoring sessions. 
• Contribute to the improvement of procedures to enhance efficiency of the team. 

• Communication and Coordination: 
• Receive and process requests for tutor replacements and other scheduling demands. 
• Manage email communications, including responding to inquiries, solving issues, and appropriately redirecting emails as necessary. 
• Handle reception and distribution of phone calls as needed, ensuring effective communication within the department. 

• Administrative Duties: 
• Verify and record tutors' hours of absence and other pertinent scheduling details. 
• Carry out additional related tasks as required, contributing to the efficient management of the LRDG platform. 

• Education: College diploma or equivalent in a relevant field.
• Experience: At least one year in an administrative or coordination role, ideally within an educational or training setting.
• Language Proficiency: Advanced skills in both French and English, with strong oral and written communication abilities.
• Collaborative Team Player with Excellent Communication Skills: A reliable team player and effective communicator with a focus on consistency, adept at fostering open, clear and constructive communication with diverse teams to achieve common objectives.
• Ability to Perform Under Pressure: Proven ability to handle time-sensitive tasks efficiently in a fast-paced, high-pressure environment, maintaining consistency in quality and efficiency under tight deadlines.
• Strong Time Management and Organizational Skills: Demonstrated expertise in managing multiple tasks and setting priorities to meet short- and long-term deadlines effectively.
• Initiative & Autonomy: High level of self-direction, with the ability to plan, organize, and execute responsibilities independently.
• Technical Skills: Proficient in MS Office and familiar with educational technology platforms.
• Attention to Detail: Strong detail orientation with the ability to perform effectively both independently and in fast-paced, collaborative environments.

• 3 weeks vacation + 1 week holiday vacation
• Health benefits and RRSP plan as of day 1
• Flexibility - we offer flexible working hours during the week
• Hybrid work environment - 2 days in the office and 3 days telecommuting 
• Company-organized events throughout the year
• Vibrant downtown office with coffee, snacks and gym!  

• Location : Montréal, Québec, Canada
• Status : Full-Time, Permanent Employee
• Work hours : 35 hours per week, Monday to Friday
• Start Date : As soon as possible