Senior Program Manager

About LRN

Do you want to use your Marketing expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.

LRN is a fast-growing SaaS company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best. 

The role:

The Senior Program Manager is responsible for overseeing the successful delivery of all purchased deliverables for LRN clients.  They act as a main point of contact for all client deliveries, working alongside a Client Success Manager (CSM) who is responsible for client account health and growth.  Senior Program Managers work in an oversight capacity with a cross-functional team of specialists to provide everything from implementation and bespoke project delivery to ongoing support and client services, including client support and escalation of delivery-related issues. Together with the CSM, the Senior Program Manager ensures the client is happy with LRN and renews their contract at the end of each contract term.

The Senior Program Manager will also take management responsibility for Program Managers. Liaising on a regular basis to ensure their projects are correctly scheduled, resourced and advising how to resolve any internal team and client facing issues. As part of their management function, Senior Program Managers will also complete regular and quarterly reviews, updating Goal progress in ADP. 

Your responsibilities will include:

• Drives continuous Data Hygiene in Mavenlink across their Program Managers.

• Completes weekly and quarterly performance reviews.
• Maintains accurate performance goals in ADP.
• Drives client project plans by understanding client objectives and identifying opportunities for improvement.
• Understands client goals and works with the assists wider LRN and client team to ensure a successful execution of client strategy.
• Oversees and organises daily Delivery-related activities based on client requirements.
• Works with the CSM to prepare for Renewal. 
• Devises and supports Growth initiatives.
• Alerts CSM to growth opportunities
• Works with other teams to develop budgets and project plans to ensure the client is using their contract to the full and getting best value for money.
• Evaluates (alongside the CSM) the client’s use of the platform and tools; works with the team to suggest ongoing solutions and improvements.
• Develops detailed resourcing and project plans in Mavenlink to ensure projects are delivered on time and to budget.
• Monitors projects and oversees other team members Project during project delivery to ensure deliverables meet budget and timeline requirements
• Reviews project plans in Mavenlink on a regular basis to ensure the project deliverables remain in line with the budget, schedule, and scope
• Undertakes standard RAID (Risks, Assumptions, Issues and Dependencies) analysis and establishes project governance structure and processes
• Maintains effective communication with clients and other project stakeholders
• Maintains robust reporting of project status to all stakeholders (includes regular ‘statement of accounts’)
• Manages client escalations during project delivery and post-implementation; includes day-to-day project issues as well as content, product, tech support and budget issues.  
• Initiates corrective action where necessary to keep projects on track.
• Continually assesses potential risks and issues; maintains risk and issue logs, and contingency plans.
• Identifies inter-dependencies between stakeholder groups to ensure all are aligned and risks are identified, mitigated, and communicated.
• Manages multiple projects in parallel 
• Ensures all contract entitlements are in Mavenlink and proactively actions them with the client
• Coordinates internally with the localization project team 
• Co-ordinates with the Resourcing Director to ensure we have the best resource available for each project, and managing costs associated

Additional responsibilities: 

• Depending on your background and business needs delivering Bespoke and/or Library projects. 

• Overall Strong Program Management capabilities with 5+ years of Project Management experience.
• Strong stakeholder management and communication skills.
• Experience in Mavenlink project management tool
• Experience in eLearning projects or development of SAAS projects
• Excellent organization and communication skills.
• Strong interest in the eLearning domain.
• Excellent team motivator.
• Budget management, commercial and customer experience.
• Obsessed with delivering great client service 
• Organized and detail orientated
• Able to zoom out – ability and agility to oversee entire portfolio
• Highly professional
• Able to manage and co-ordinate multiple teams and projects
• Able to multi-task, and work on your own initiative
• Understand what makes great training
• Willing and able to travel

What we offer:

• Competitive compensation
• Flexible time off
• Excellent medical coverage

LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.