Customer Success Technical Account Manager

Company Overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to Join LucidLink:

• Solving Impossible Problems: At LucidLink, we're transforming how teams collaborate globally, starting with the Media & Entertainment industry and expanding to all data-intensive sectors.

• Values-led Culture: Our people are the backbone of our success. We make decisions and operate as a company with a values-led mindset.

• Rocket Ship Growth: We're growing at warp speed, with triple-digit growth year-over-year and have a clear line of sight to unicorn status.

• Outsize Scale of Impact: You'll be part of our dream team of 100+ builders, moving at startup speed. The impact of your actions will be immediate and exponential.

• Hybrid Work: Embrace the freedom to work from any location as we encourage a flexible mix of in-person and remote work.

• Comprehensive Benefits: We invest in our people and offer unlimited PTO, a competitive salary, stock options package and full health coverage.

Job description

We are seeking a passionate and driven Customer Success Technical Account Manager to lead customers and guide them in growing their business through use of  LucidLink technology. The ideal candidate will also have a background in Media & Entertainment Post Production Workflows and a background in technical customer onboarding. 

As a Customer Success Technical Account Manager you will be responsible for the customer lifecycle from implementation, through onboarding, and training.  In this role you will build and maintain strong relationships with our customers, and be responsible for the successful onboarding of new customers, helping them shorten the time to value they receive from LucidLink and achieve their business goals. Your success will be measured on the pace of customer onboarding, retention, and customer growth. 

Functions and Responsibilities

• Ownership of new customer onboarding and successful adoption of LucidLink.

• Primary lead for customer facing onboarding and technical workflow.

• Work closely with Account Managers to help expand customer contract values.

• Work in partnership with support and engineering teams to bring added value to customers in support of their business objectives.

Qualifications

• 2+ years professional experience with technology adoption workflows.

• 2+ years experience with client relationships, training and onboarding of new technology.

• Experience with team development and training.

• Experience with customer management.

• Experience with LucidLink, and training new users on LucidLink is a plus.

• Additional language skills are a plus (Spanish, German, French).

• Bachelor's degree or equivalent experience.

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.

LucidLink is an Equal Opportunity Employer. We strongly encourage you to apply, even if you don't believe you meet every requirement on the job description. You might be the right person for this role, or another one. We look forward to hearing from you.