The Business Analyst for the Customer Experience (CX) Team plays a pivotal role in analyzing social media reports produced for Lucidya clients, turning insights into actionable recommendations to improve sentiment and overall customer satisfaction. This position involves working closely with the CX leadership, social media, and media monitoring teams to identify opportunities for enhancing customer sentiment and aligning customer-focused initiatives with business goals. The ideal candidate will have a strong background in data analysis and be proficient in using business intelligence tools.
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Award-winning Arabic focused social media listening tool powered by Artifical Intelligence that helps businesses to understand their customers by revealing key consumers insights
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