Implementation Manager

What We Do: Lucra is the leading technology provider of social gamification services. Its aim is to bring offline competitions online, and to create a safe, trustworthy, and trackable experience for consumers and clients. Delivered via a white-label, native Software Development Kit (SDK), clients are able to embed Lucra’s gamification engine directly into their mobile app or website. The technology facilitates low-to-no stakes competitions for cash, credit, or coupons to create a gamified loyalty experience for customers. Lucra helps to keep the fun & funds inside your ecosystem, allowing clients to drive incremental traffic, increase dwell time, and unlock new revenue streams.

For more information, visit lucrasports.com.

Why We Are So Excited:

Space: Social, real-money gamification combines several attractive and under-penetrated markets. We are first movers in this market and have an opportunity to create an industry-leading technology that can service millions of customers worldwide. 

Stage: We have closed a successful Series A with high-profile, individual and institutional investors across consumer, sports, and enterprise. We need to ramp up the team and take advantage of the early lead we have in our space.

Team: We are a team composed of repeat founders from Stanford Business School, with employees from Microsoft, NASA, Goldman Sachs, AQR, Athena Health, Atlassian, and more!

Investor Base: We are backed by some of the biggest names in consumer technology and sports, including NFL/NBA/MLB/MLS/MLP team owners, professional athletes, and top-tier venture funds.

Role Overview:

Reporting to the VP of Product Management, the Implementation Manager will play a crucial role in driving the onboarding and deployment process for new customers while supporting solution upgrades for existing ones. This position requires a blend of technical skills, project management, and client-facing communication, with a strong focus on solution engineering. You will collaborate closely with cross-functional teams—product, sales, and customer success—to ensure each client’s unique needs are addressed.

Key Responsibilities:

• Lead the end-to-end implementation process for new clients, ensuring smooth onboarding and timely delivery of Lucra’s SDK.

• Coordinate upsell product implementations, working with existing clients to identify new opportunities for value creation and enhanced engagement.

• Own client account configuration in Lucra’s backend systems, ensuring a seamless experience for both the client and their end users.

• Act as a solution engineer, working with clients to tailor our SDK to their specific business needs and providing technical guidance throughout the integration process.

• Collaborate with the product team to gather client feedback and influence the development of future features and solutions.

• Develop and maintain detailed implementation plans and other documentation, including timelines, resource allocation, and helpful how-to guides.

• Facilitate technical conversations between clients and Lucra’s internal development teams to resolve any integration issues.

• Build strong relationships with key client stakeholders to ensure high satisfaction and long-term retention.

• Assist with post-implementation support and training to ensure clients are fully equipped to maximize the value of Lucra’s offerings.

Qualifications:

• 3+ years of experience in implementation management, solutions engineering, or a similar client-facing technical role.

• Strong project management skills with experience in handling multiple complex projects simultaneously.

• Proven ability to work with APIs, SDKs, and enterprise-level software integrations.

• Excellent problem-solving skills and the ability to troubleshoot technical issues.

• Experience working in a SaaS or B2B technology environment, ideally with experience in loyalty programs, community engagement, or gamified products.

• Strong communication skills with a demonstrated ability to engage technical and non-technical stakeholders.

• Familiarity with programming languages and development processes is a plus.

• A customer-first mindset with a focus on driving client success and satisfaction.

Benefits:

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits package.

• Flexible PTO and remote work stipend.

• Professional development opportunities and ongoing training.

• Dynamic and collaborative work environment with a diverse and inclusive culture.

Join Lucra in revolutionizing B2B engagement strategies through innovation and rapid experimentation. If you are passionate about working with clients to deliver high-impact solutions and want to play a key role in driving Lucra’s success, we would love to hear from you!