Vice President Software Renewals

Join a Global Team Making a Lasting Impact with Lumivero   

Are you ready to be part of a team that’s changing the world? At Lumivero, we develop powerful data intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data – enabling them to work more efficiently and make informed, confident decisions.   

We are looking for an exceptional leader to join us as the Vice President Software Renewals. In this strategic role, you will be instrumental in driving customer retention, revenue growth, and the successful renewal of customer contracts. You will lead a dedicated team, work closely with cross-functional stakeholders, and develop innovative strategies to enhance the customer renewal process. This role will report directly to the Chief Financial Officer. 

Compensation: $150.000 - $180.000/year +20% OTE

• Lead and manage the Renewals function, including the development and execution of renewal strategies, processes, and initiatives, while embodying Lumivero's core value of #Innovation.  
• Develop and implement best practices for customer contract renewals, ensuring timely and successful renewals with high customer satisfaction, reflecting our #CustomerCentric approach.  
• Define and track key renewal metrics, such as renewal rates, churn rates, and revenue forecasts, providing visibility and insights to stakeholders, in line with our value of #Measure.  
• Provide leadership and guidance to the Renewals team, fostering their growth, performance, and professional development, and promoting a #PeopleFirst culture.  
• Drive process improvements and automation initiatives to streamline and optimize the renewal process, ensuring #Accountability and efficiency.  
• Collaborate with cross-functional teams to ensure alignment with organizational objectives and customer needs, maintaining #Trust and transparency.  
• Advocate for and embody Lumivero’s core values in all aspects of the role. 

• Minimum 10 years of experience in customer software renewal management, account management, or related roles within the software or technology industry. 
• Bachelor’s degree or equivalent in Business, Marketing, or a related field. 
• Minimum 5 years of experience in a people management role, leading and developing high-performing teams. 
• Strong understanding of customer renewal strategies, practices, and processes. 
• Proven track record of successfully driving customer retention and revenue growth through effective renewal management. 
• Excellent communication and negotiation skills, with the ability to build and maintain strong customer relationships. 
• Commitment to promoting Lumivero’s core values and contributing to a positive, inclusive workplace culture. 

• Master's degree or equivalent in Business, Marketing, or a related field 
• Knowledge of subscription-based business models and recurring revenue metrics 
• Strong financial acumen and understanding of revenue forecasting and budgeting processes 

• Remote-first, flexible, and global teams comprised of individuals from different backgrounds.   
• Paid parental leave   
• Opportunities for career advancement as Lumivero grows. 

Lumivero benefit, compensation and employee equity programs are subject to eligibility requirements and other terms of the applicable plan or program.  

Help Transform Our World with Powerful Insights – Join Our Team! 

At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster! 

Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We’re passionate about the customers we serve, the products we create, and the problems we solve. 

Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Lumivero is an E-Verify Employer - Equal Employment Opportunity Poster. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.  

Once your application is active, our Talent Team will contact you to provide guidance and support during the application and interview process.