Job details

Patient Support Manager

This role will provide expertise to support training initiatives and demonstrate the ability to work collaboratively with cross-functional partners to ensure training delivery to drive results.

Patient Support Services Training - Responsibilities

Responsible for the delivery of compliant training as well as customer engagement skills training. Some content development and customization
Function as a subject matter expert for patient support services (pharmacy tech and/or care manager) and deliver on all aspects of virtual training programs leveraging adult leaning principles in a compliant manner
Consults and collaborates with Patient Support Services Leadership, Regulatory, and other partners to identify training needs/gaps and design and deliver training that enhances call center effectiveness

Qualifications (Required)

Bachelor's degree from an accredited College or University required or work experience equivalent to.
2-years or more experience in training, education, or a professional certificate in training required
The ability to collaborate effectively with internal partners to identify commonalities, use resources, and achieve goals
Demonstrated drive and initiative to identify and deliver on initiatives with limited direction
A strong understanding of technological resources; examples include Outlook, Word, PowerPoint and Excel

Preferred Qualifications

Excellent interpersonal, project management and organizational skills
Strong foundation in virtual engagement platforms (e.g. MS Teams, WebEx & Adobe Connect)
Excellent problem solving and critical thinking skills
Proactive and positive approach to providing solutions
Ability to operate independently and to make informed decisions
Excellent verbal and written communication skills
Strong attention to detail
High degree of discretion and confidentiality