Senior User Researcher

Lyst is a global Fashion Tech company and premium shopping app, founded in London in 2010 and catering to over 200M shoppers per year. We offer our customers the largest assortment of premium & luxury fashion items & products in one place, via an assortment of 8.5M+ items from over 17,000 of the world’s leading brands. We are a scale-up business with a current team size of c.150 people in London, combining an agile mentality with a proven business model and over a decade of experience. This provides a balance between foundations and structure, and autonomy and pace.

At Lyst we obsess over the customer, providing a search & discovery experience which offers inspiration, fulfilment, and personalisation. We believe that fashion is amazing but shopping for fashion often isn’t, and use our technology, data and creativity to bring more joy, greater choice and fewer fails. Our mission is to help fashion shoppers make better decisions and help fashion partners find better audiences as the category-leading destination for every fashion shopper. Lyst has raised over $160m from leading investors including Accel, Balderton, Molten Ventures, Fidelity International, and LVMH.

The Role

We are seeking a Senior User Researcher to join our Centralised Design tribe. Research plays a pivotal role in how we connect with our customers and build the right products for their needs. As a senior member of a cross-functional and multidisciplinary squad, you will lead and shape the customer strategy, informing our product roadmap and ensuring we deliver exceptional user experiences.

You will not only engage with but also advance and innovate in a range of research techniques, from quantitative statistical analysis to qualitative user interviews. As a senior researcher, you will be instrumental in developing and implementing research strategies, providing guidance to the broader Design Organisation and collaborators in Product and Engineering, and fostering a customer-centric culture throughout Lyst.

Responsibilities: 

• Develop and drive innovative research strategies that inform product development and feature prioritization
• Lead and manage the research roadmap, aligning it with business goals and stakeholder expectations
• Collaborate with the Director of Design to evolve and implement research and customer principles at Lyst
• Serve as the authoritative voice of the customer, influencing key decisions across the organization
• Provide guidance and mentorship on research methodologies to members of the Design Organisation, Product teams, and Engineering teams
• Establish and maintain research best practices, ensuring high-quality outputs across all projects
• Translate complex research findings into actionable insights for various stakeholders
• Contribute to the broader UX community through thought leadership and knowledge sharing

• Have extensive experience in user research, with a proven track record of impact in product development
• Possess deep expertise in a wide range of research methodologies and their practical applications
• Demonstrate strong strategic thinking, able to connect user needs with business objectives and product strategy
• Excel at synthesizing complex data sets and communicating insights to diverse audiences
• Demonstrated ability to influence and guide non-research teams in adopting user-centric approaches
• Are adept at stakeholder management and can influence decision-making at all levels of the organization
• Champion user-centered design principles and can advocate for them effectively across different departments
• Thrive in collaborative, fast-paced environments and can adapt to changing priorities
• Continuously seek to innovate and improve research practices

Preferred:

• Advanced degree (MSc/PhD) in Psychology, Human-Computer Interaction, or related field
• Experience working in e-commerce or fashion tech industries
• Experience with emerging technologies and their impact on user behavior
• Proficiency in data visualization tools and statistical analysis software

• Our Ways of Working: We come into the office between 2-4 days a week and we're always in on Tuesdays and Thursdays. We strongly believe that in-person collaboration and time spent together as a team allows us to deliver high impact work, but the flexibility to also work remotely supports our diverse team.
• Time Off: In addition to the 8 statutory bank holidays, you will receive 29 holidays per year. Lyst’s holiday year runs from 1 April to 31 March.
• Competitive Family Leave Package: This includes Enhanced Family Leave for those eligible, paid Time off for Dependents and Support for Fertility Treatment & Loss.
• Clothing Benefit: We want you to enjoy using the Lyst app and site as much as our customers, so we provide you with a clothing allowance to use on Lyst every year. This starts at £250 when you join and increases up to £1,000 with your length of service
• Private Healthcare: Our healthcare provider is Vitality. Your health is important to us which is why we offer all employees a comprehensive healthcare scheme from the day you start..
• Training Allowance: We’re big on continuous learning and growth, so all employees are currently entitled to an annual training allowance of £1,000. This can be used to attend conferences, industry events, training courses and to purchase resources.
• Pension Scheme: Our pension provider is The People’s Pension. We offer a minimum employee contribution of 5% and 3% employer contribution.
• Eye Tests and Vouchers: Employees can make a saving on their eye test and glasses through our chosen provider. You’ll receive a free eye test every year and a discount towards glasses.
• Cycle-to-Work Scheme: Lyst will purchase a bicycle from your chosen retailer, you will then receive a voucher to pick up your bicycle from them.
• Transport Season Ticket Loan: Employees can apply for an interest free season ticket loan to support your travel to work.
• Social Events: Frequent company wide social events including Christmas & summer parties, sports days, themed drinks, quizzes, cook alongs, as well as smaller team socials. We also have plenty of interest based groups such as football, running club, book club, culinary and more.

We want to build a world where fashion works for everyone, and we want teams that are just as inclusive. Diversity and inclusion is an integral part of our culture at Lyst. We recognise and celebrate the value and impact diversity brings to our company and are committed to ensuring this is a consistent focus, for which we are held to account. We are committed to treating all applicants fairly and equally, and encourage candidates from all backgrounds to apply for this role. We are happy to talk about flexible working arrangements.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lyst we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.