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Business Development Representative (CST/EST)

Who we are:

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

We help knowledge workers to work smarter.

To learn more about us we encourage you to visit our company page.

 To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the role:

We are looking to expand our team by four, two Business Development Reps to support our Mid-Market Sales Team, and two Business Development Reps to support our Major Account/Enterprise Sales Team.

Part of the sales organization, the Business Development Team plays a critical role in driving new customer pipeline and acquisition through qualifying high-quality sales ready leads on behalf of the direct sales team.

The Business Development Representative (BDR) will communicate the M-Files value proposition by conducting outbound prospecting and educating prospects on the value of M-Files in their organization including, addressing objections, overcoming lack of responsiveness, and ultimately creating early-stage opportunities.

You'll leverage data insights, best-in-class technology, and a range of tactics to prospect to key accounts that align with the goals of the sales team. You'll possess strong written and verbal communication skills and be able to effectively articulate the M-Files value proposition to a broad and varied audience.

You'll collaborate closely with colleagues in the Growth Marketing Team to understand the regional marketing strategy. This is a fully remote role with the ability to work anywhere in the US, Eastern or central time preferred, with some occasional travel for events and internal meetings will be required. The role reports to the Director/Sr. Director of Sales - North America while working closely with the Growth Marketing teams.

What you will be doing/Responsibilities and Duties:

  • Partner with assigned Sales team to strategically identify and qualify target accounts, increasing pipeline and revenue within your territory
  • Meet/exceed your monthly/quarterly meeting targets, quality, and activity goals
  • Leverage account maps, technology stack, and account research to conduct prospecting and uncover latent demand. 
  • Deliver key promotional messages to a sophisticated target audience, using all available mediums including telephone, email, social media and other techniques.
  • Collaborate closely with colleagues in sales and marketing to share and obtain feedback, lessons learned and best practices.
  • Ability to travel for internal conference (Sales Kickoff) in January
  • Potential travel to relevant team events and conferences semi-yearly/yearly

Who you are/Qualifications and Skills:

  • 3+ year of experience in a business development or sales role, preferably for a technology vendor
  • Strong prospecting skills and the confidence to make cold calls, ask for referrals & seek new leads.
  • Highly self-motivated, disciplined and driven.
  • Demonstrates the ability to understand technology solutions and communicate the benefits to prospects.
  • Technology savvy, with a working knowledge of CRM systems and tools such as Salesforce, Gong Engage, LinkedIn etc. are preferred.

 

Participation in our Recruitment Process:

  1. Initial Phone Screen w/People & Culture Team Member
  2. Team Leadership Round 1: Sr. Director, Growth Marketing & Director, Sales North America (Mid-Market)  
  3. Team Leadership Round 2: Sr. Director, Sales North America (Majors) & Sales Development Manager  
  4. Assessment Stage (Relevant Skillset Demonstration): Audience participants will be decided based on team consideration, Mid-Market or Major Accounts
  5. Department Head Alignment: SVP of Sales, North America

*Completed Recruitment Process Time Investment for Applicant: Approx. 3hrs

Why M-Files?

We are a global company with Finnish roots and with our own product that we are greatly proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey last fall.

What We Offer:

  • As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • 10 paid holidays annually
  • 15 days' vacation annually
  • 4 floating holidays (employee's discretion)
  • 6 days of paid sick leave
  • Matching 401K Plan (25% of employees' contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)

M-Files Glassdoor Company Review
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CEO of M-Files
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Antti Nivala
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Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Development Representative (CST/EST), M-Files

Join M-Files as a Business Development Representative, where you will play a significant role in accelerating our Mid-Market and Major Account Sales efforts! We are aiming to add four energetic representatives to our team, and we want you to be a part of it. In this fully remote position, you will excel in identifying and qualifying target accounts while sharing the incredible value proposition that M-Files offers. Your expertise in sales and technology will help you create early-stage opportunities through effective prospecting, utilizing data insights and various communication methods. You’ll collaborate closely with our talented Growth Marketing Team to sync with regional marketing strategies while ensuring a seamless experience for your prospects. With your strong communication skills, you'll educate businesses about the advantages of our innovative knowledge work automation platform, overcoming any objections they may have. Your experience will be pivotal in navigating the sales cycle efficiently, meeting and exceeding targets while enjoying a flexible work environment that promotes work-life balance. At M-Files, we pride ourselves on fostering an engaging and supportive company culture. If you're self-motivated, driven by success, and ready to help knowledge workers achieve more, we’d love to see you join our dynamic team!

Frequently Asked Questions (FAQs) for Business Development Representative (CST/EST) Role at M-Files
What responsibilities does a Business Development Representative at M-Files have?

As a Business Development Representative at M-Files, your key responsibilities will include identifying and qualifying target accounts, conducting outbound prospecting, and creating early-stage opportunities for our sales teams. You will leverage various communication methods to convey the M-Files value proposition to potential clients, collaborating closely with both sales and marketing teams to refine approaches and share insights. Meeting and exceeding monthly meeting targets and activity goals is also a critical part of your success.

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What qualifications are required for a Business Development Representative position at M-Files?

To qualify for the Business Development Representative role at M-Files, you should possess at least three years of experience in business development or sales, ideally within a technology environment. Strong prospecting skills, confidence in making cold calls, and a good grasp of technology solutions are essential. Familiarity with CRM tools like Salesforce and LinkedIn will also enhance your effectiveness in this role.

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How does M-Files support the growth of its Business Development Representatives?

M-Files is committed to the personal and professional development of its Business Development Representatives. By providing a flexible remote work environment, ample vacation days, and continuous collaboration with both sales and marketing teams, we encourage our BDRs to learn and grow. Our guiding principles and unique team culture foster a supportive atmosphere where you can thrive while contributing to the company’s success.

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What is the work environment for Business Development Representatives at M-Files?

Business Development Representatives at M-Files work in a fully remote environment, offering the flexibility to establish a healthy work-life balance. Despite the remote nature of the job, the company maintains a strong team spirit and communication through virtual meetings and collaboration tools. Occasional travel for events like the Sales Kickoff will also be part of your role, allowing you to connect with your colleagues in person.

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What does the recruitment process look like for the Business Development Representative at M-Files?

The recruitment process for a Business Development Representative at M-Files typically involves an initial phone screen with a member of our People & Culture Team, followed by two rounds of interviews with senior leadership. After that, candidates may undergo an assessment to demonstrate relevant skills, before a final alignment with the department head. The entire process is designed to be thorough yet efficient, approximately taking around three hours.

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Common Interview Questions for Business Development Representative (CST/EST)
Can you explain your experience with prospecting and lead generation?

When answering this question, provide specific examples of your past success in identifying and reaching out to potential leads. Talk about the tools and strategies you’ve employed and the results you achieved. Use metrics where possible, such as conversion rates or the number of leads generated.

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How do you handle objections from potential clients?

Discuss your approach to objections by emphasizing your patience and understanding. Provide an example of a past situation where you successfully addressed objections by actively listening and tailoring your response to the client's concerns, which ultimately led to a successful outcome.

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What techniques do you use for effective cold calling?

Share specific techniques such as researching your prospects beforehand, crafting a compelling opening statement, and preparing for common questions. Mention the importance of being enthusiastic and adaptable during cold calls to build rapport quickly.

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How do you measure success in a role like Business Development Representative?

You can mention key performance indicators such as the number of meetings booked, conversion rates, and revenue generated. Stress the importance of not only hitting targets but also building meaningful relationships with prospects that could lead to long-term success.

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Describe a time when you collaborated with a marketing team for a successful campaign.

Highlight an experience where you worked closely with marketing to share insights that led to a successful lead generation campaign. Mention how collaboration improved the effectiveness of the messaging or approach and the positive results that followed.

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How do you prioritize your daily tasks as a Business Development Representative?

Explain your approach to organization, whether using a specific system or tool to prioritize leads. Discuss how you assess which activities will drive the most value and time management techniques that you employ to ensure productivity.

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What do you find most rewarding about working in business development?

Discuss the sense of fulfillment that comes from helping businesses find solutions and the thrill of achieving your sales targets. Maybe share a success story that illustrates how your efforts positively impacted a company and made your job rewarding.

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How do you keep up with industry trends and updates relevant to your role?

Mention your methods for staying informed, such as reading industry blogs, attending webinars, and networking with professionals in the field. Demonstrate your commitment to continuous learning and how this helps you in your role.

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What sales methodologies are you familiar with, and how have they shaped your approach?

Talk about any relevant sales methodologies you've used such as SPIN Selling or Solution Selling, and describe how they have enhanced your approach to understanding client needs and closing deals.

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Why do you want to work as a Business Development Representative at M-Files?

Articulate your interest in M-Files by discussing what excites you about the company culture and its innovative products. Connect your personal career goals with the opportunities at M-Files, such as their commitment to employee development and success.

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Revolutionize the way knowledge workers automate their processes, from document creation and management to workflow automation, external collaboration, enterprise search, security, compliance, and audit trail.

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Full-time, remote
DATE POSTED
April 17, 2025

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