Digital Training Manager

We are looking for a seasoned Digital Training Manager to join our Acquisition Sales team and guide the platform and digital training initiatives at M-KOPA, as we scale up and drive digital and financial inclusion across our markets.

Working as a Digital Training Manager in our Acquisition Sales team offers the chance to collaborate with a very talented Product group that consists of in-house Engineers, Designers, Product Managers and Data Scientists to deliver solutions to real world problems that have a huge scale of impact across Africa.

About Us

We have a data-driven approach to the incremental improvements of our products and a focus towards excellence. We foster a very low-ego environment at M-KOPA, a place where diversity, innovation and collaboration sit comfortably with commercial growth and social impact. The team prizes psychological safety above all. We have a Discovery first approach. Meaning you get to make very clear cases for prioritization of the solutions we develop.

As our Digital Training Manager, you'll spearhead M-KOPA's ambitious digital training initiative, a cornerstone of our sales strategy. With cutting-edge infrastructure at your fingertips, you'll design and implement innovative learning solutions that empower tens of thousands of salespeople across five markets.

You’ll be accountable for driving measurable improvements in the effectiveness of M-KOPA’s training platform and will work with an international team of training professionals to ensure we are delivering the right solutions for each of M-KOPA’s five operating markets.

Scale/Scope of work

You'd be the primary person accountable for optimizing M-KOPA’s digital academy platform. Designing and overseeing the delivery of onboarding and continuous training to more than 20,000 sales agents and staff across M-KOPA’s five markets.

Additionally, you'd be managing the training curriculum and learner journey to maximize learning and commercial outcomes.

This is a fully remote role, that would have expectations of travelling across our different markets and working within the following time zone (UTC -1 / UTC+3).

Expertise

Your application should include;

• Evidence of success in a similar role

• Evidence of using data to inform training

• Successful collaborations with cross-functional team members

• Strong LMS platform experience (Learn Inc. would be ideal)

• Good Analytical and Problem solving exp

• Success in one of our African markets

• Mentoring and Leadership experience

If the above is of interest to you, please apply.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing company (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.