Customer Service Representative

Skills

• Strong written and verbal skills in English
• Knowledge of computer software applications
• Experience with Customer Relationship Manager product

Responsibilities

• Prioritize, categorize, and Assign support cases
• Monitor CRM for new cases
• Receive Customer calls, take user id, contact information and problem to create support case
• Manage Tech support email box
• Develop and maintain positive working relationships with customers
• Assist all other M3 team members in customer support
• Attend all scheduled M3 meetings and conference calls

Education

• Associate’s Degree in Accounting/Finance or Computer Science
• 1-3 years of experience in a customer service position

Benefits