Job details

Software Technical Support Specialist II

The Software Support Specialist II provides advanced customer support for software users, emphasizing case resolution and customer satisfaction. The ideal candidate should be adaptable, team-oriented, and eager to learn.

Skills

Strong written and verbal communication skills.
Experience with Microsoft Dynamics CRM.
Ability to resolve conflicts and de-escalate situations.
Knowledge of various computer software applications.

Responsibilities

Respond to and resolve incoming customer cases via phone, email, and chat.
Manage and resolve complex customer support cases related to software issues.
Document cases thoroughly and provide updates to customers.
Communicate with dissatisfied customers and apply conflict resolution skills.
Collaborate with colleagues to manage case workloads.

Education

Bachelor’s Degree in Accounting, IT, MIS or Computer Science preferred.
3-5 years of experience in a related position.

Benefits

Continuing education opportunities.
Positive working environment.
Regular attendance and punctuality are beneficial.

To read the complete job description, please click on the ‘Apply’ button

M3 Glassdoor Company Review

4.0

M3 DE&I Review

4.1

CEO of M3

Allen Read

Approve of CEO

By M3

To revolutionize global hospitality operations through innovative industry-specific software and service, empowering our customers to achieve unparalleled productivity and financial success.

5 jobs

MATCH

Calculating your matching score...

FUNDING

Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE