Fast Facts

Macmillan is looking for a proactive Business Analyst to optimize business processes and ensure alignment between business and technology within their Project Management Office team.

Responsibilities: Key responsibilities include leading business process analysis, addressing knowledge gaps with detailed documentation, and collaborating with finance and technology teams to reinforce business-led delivery and manage requirements.

Skills: Candidates should have 7+ years of business analysis experience, strong expertise in process analysis and requirements gathering, and preferable knowledge in royalties management and publishing technologies.

Qualifications: Ideal candidates should possess experience in complex program structures, stakeholder management, and facilitate training and workshops, with a preference for certifications like CBAP or PMI-PBA.

Location: New York, New York, United States

Compensation: $112000 - $130000 / Annually

Macmillan is seeking a highly skilled and proactive Business Analyst to join our Project Management Office (PMO) team. This role is critical in driving business process optimization, ensuring alignment between business and technology, and reinforcing structured program delivery. The ideal candidate will play a pivotal role in mitigating dependencies on business SMEs, enforcing accountability across workstreams, and embedding a strong business-led approach within program execution.

This position requires a strong background in program delivery, business analysis, and change management, particularly in complex environments where program structures and ownership require reinforcement. Experience in royalty management, finance, metadata workflows, and publishing technologies is highly desirable.

What you'll do:

• Business Process Analysis & Documentation
• Lead the definition, documentation, and optimization of future-state business processes, ensuring clear ownership and accountability.
• Address knowledge gaps by ensuring detailed process maps, workflow diagrams, and user journey visualizations are created and maintained.
• Work closely with royalties, finance, and accounting teams to reduce over-reliance on SMEs by documenting and formalizing business logic and workflows.
• Support the alignment of business and technology priorities by reinforcing business-led components of delivery.
• Requirements Gathering & Solution Development
• Develop and implement a structured approach to business requirements elicitation, ensuring wider engagement beyond a central group of SMEs.
• Define and document functional and technical requirements, creating clear traceability from requirements to design specifications, test scripts, and defect management.
• Ensure supplier accountability by working cross-functionally to capture gaps in vendor deliverables and drive resolution.
• Partner with technology teams to bridge the gap between system design, business process expectations, and successful business adoption.
• Process Optimization & Change Management
• Drive a structured change management approach, ensuring business process-focused training and user acceptance testing (UAT) are embedded within delivery.
• Identify and prioritize optimization and simplification opportunities by leading business-driven workshops rather than relying solely on technical teams.
• Strengthen program delivery by ensuring clear workstreams, defined ownership, and progressive business engagement throughout the program lifecycle.
• Establish and promote a culture of psychological safety, where business users feel comfortable raising issues and asking for support.
• Stakeholder Collaboration & Communication
• Act as a bridge between business and technology, ensuring clear communication and alignment of priorities.
• Support business SMEs by formalizing their knowledge into structured, reusable documentation, reducing their ongoing burden.
• Work closely with leadership to instill accountability and governance around future-state process design, system validation, and user training.
• Provide regular updates and risk assessments, ensuring senior stakeholders have full visibility of program challenges and opportunities.

What you'll bring:

• Business Analysis & Program Delivery Expertise
• 7+ years of experience as a Business Analyst, preferably in publishing, media, entertainment, or finance industries.
• Proven expertise in business process analysis, mapping, and optimization with a structured approach.
• Strong experience in requirements gathering, user story creation, and translating business needs into technical specifications.
• Knowledge of royalties management, finance, contract rights tracking, and metadata workflows is highly desirable.
• Experience working with publishing and rights management platforms such as Bibliosuite, Klopotek, Consonance, Stison, FADEL Rights Cloud, LSC Publishing Solutions, and RoyaltyZone.
• Stakeholder Management & Change Leadership
• Ability to navigate conflicting business and technology priorities, ensuring a balanced and aligned delivery approach.
• Strong stakeholder engagement and facilitation skills, with experience leading workshops, UAT, and training initiatives.
• Experience working in complex program structures with limited transformation resources, driving clarity and ownership.
• Excellent verbal and written communication skills to convey complex business concepts effectively.
• Technical Knowledge & Systems Expertise
• Experience with business process modeling tools (e.g., Visio, Lucidchart, BPMN, ARIS) and workflow automation.
• Familiarity with system integrations, API documentation, and data mapping.
• Utilize project management tools (Jira and Smartsheets) for tracking progress, issue resolution, and delivery.
• Proficiency in Agile, Scrum, or Waterfall methodologies for business analysis and project execution.
• Experience supporting defect triage, tracking, and logging during hypercare.
• Experience with business intelligence tools, SQL, and reporting platforms (preferred).

Certifications (Preferred but Not Required)

• CBAP (Certified Business Analysis Professional), PMI-PBA (PMI Professional in Business Analysis), IIBA Certification (ECBA, CCBA), or Agile BA Certification.

This role will have an annual salary of $112,000 - 130,000

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats.

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. The successful candidate for this position will be an employee of Macmillan Publishing Group, LLC.