Mailroom Associate II

Position Overview:

The Mailroom Associate II is responsible for processing documents according to current procedures and work instructions and is a subject matter expert within their area of responsibility.

Primary Responsibilities:

• Physical Mail Handling:
  • All aspects of opening and sorting mail
  • Sort incoming payments and process per current business rules and work instructions.
  • Perform detailed sorting operations per current business rules and work instructions.
  • Remove staples, paperclips, post-it notes, unfold documents, copy shipping labels as needed for scanning per current business rules and work instructions
  • Collect sorted stacks of documents, apply a batch header and make copies of documents as required for scanning
  • Move batches and boxes within work area, as well as in between the work and storage areas
  • Collect, refuse, and recycle materials from sorting areas and empty into appropriate receptacles
  • Perform Quality Control (QC) activities as required per business rules and work instructions
  • Assist Mailroom Associates with questions and perform research as needed to properly process documents
  • All other duties as assigned
• Data Entry:
  • Key required fields per current business rules and work instructions.
  • Perform first-level and detailed research as required to correctly identify and route document images per current business rules and work instructions
  • Monitor research queues and identify and route documents as required by business rules and work instructions
  • Perform QC activities as required per business rules and work instructions
  • Assist Mailroom Associates with questions and perform research as needed to properly process documents
  • All other duties as assigned

• Minimum Qualifications:

• High School Diploma or equivalent; Associates degree or some college preferred
• At least six months of experience in physical mail handling or data entry/research
• Full familiarity with the business rules and work instructions for at least one active project in either a mailroom or data entry environment preferred

• Required Skills:

• Computer literate with working knowledge of MS Office
• Ability to follow instructions
• Must have fully capable reading and writing skills in English
• Detail-oriented
• Excellent communication skills
• Keying speed >45 WPM (corrected)
• 10-Key speed - >6,000 per hour (corrected)

• Physical Requirements:

• Stooping, kneeling, crouching and reaching regularly
• Ability to work in a confined area
• Ability to lift up to 45 pounds to shoulder height unassisted
• Ability to stand and/or walk for extended hours without sitting
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Moderate noise level (business office with computers, phones, printers, and light traffic)
• Ability to sit in front of a computer for extended hours

DATAMARK, Inc., is an Equal Opportunity Employer: M/F/V/D