Job details

Managed Services Specialist

Discover Your Possibilities at CARS

Here at CARS, we are constantly developing technology that innovates how customers and dealers buy and sell their vehicles. In 1998, we invented the car search with Cars.com and revolutionized the way the industry does business. Now, we bring that same boldness, energy, and drive to optimizing solutions across our brands every single day. We are constantly creating new possibilities, traversing uncharted routes and welcoming challenges along the way.

No one ever travels alone here: at its core, CARS is collaboration. Whether it is within individual teams, across departments, or the company at large, our employees support one another across every dimension of life at CARS. We operate as a collective, utilizing all of our diverse strengths to approach problems from every single angle, united by our award-winning company culture and our mission to make car shopping the best experience possible.

CARS includes the following brands: Cars.com, Dealer Inspire, DealerRater, FUEL, CreditIQ and Accu-Trade. Want to learn more? Check us out here!

About the Role:

The Managed Services Specialist is a key member of the Managed Services team and is responsible for the intake, processing, and execution of Managed Services deliverables. This role works closely with Performance Management Design/Creative, SEO, and DigAd to ensure the complete deployment of each strategy on behalf of Dealer Inspire's dealer and OEM partners.

We're looking for people with digital marketing experience who want to be part of a great team, bring their know-how and learn something new every day. This is an exciting and growing business, with opportunities to develop strategic and cohesive marketing campaigns for clients, working with other marketing specialists and designers to create custom solutions for our clients websites and other digital marketing assets.

Duties and Responsibilities

Partner with Performance Managers and Managed Services Coordinators in the execution of Managed Services deliverables on behalf of Dealer Inspire's dealer and OEM partners.
Manage and qualify a queue of incoming managed services requests.
Collaborate with requesters if there is missing or incomplete information to ensure timely execution of requests.
Monitor progress of Managed Services requests against expected Service Level Agreements.
Collaborate with Design/Creative, SEO, and DigAd to deliver complete and effective connected marketing strategies.
Ensure quality deliverables are complete and accurate.
Partner with management to identify efficiency and process improvements.
Other tasks as assigned.

Skills and Competencies Required:

Excellent customer service and relationship building skills.
Must be a team player with cross-collaborative skills.
Must be very organized, punctual, and detail-oriented.
Excellent time management and an ability to prioritize in a fast paced, dynamic environment.
Fast learner & interested in new technologies.
1+ Years of experience in the same or similar discipline.
Knowledgeable in digital marketing including social media, SEO, SEM, and analytics.
Curiosity, passion, and a great attitude are a must. A sense of humor is a plus.

Working knowledge of:

Account management
Digital marketing
Graphic design
Google Analytics
SEO
Social Media

Benefits & Perks:

Health Insurance with BCBS, Delta Dental (Orthodontics coverage available), Eye Med Vision
401k plan with company match
Tuition Reimbursement
18 days paid time off, parental leave, and selected paid holidays
Life and Disability Insurance
Subsidized gym membership
Subsidized internet access for your home
Peer-to-Peer Bonus program

Not a complete, detailed list. Benefits have terms and requirements before employees are eligible.

#LI-SY #LI-REMOTE

In the spirit of pay transparency, we are excited to share the base salary range for this position which is not inclusive of bonuses, benefits or other forms of compensation that the position may be eligible for. If you are hired at CARS, your final base salary compensation will be determined based on factors such as skills and/or experience. If the salary range is close to what you're seeking, then we encourage you to apply and learn more about the total compensation package for this position.

Salary Range

$43,700—$52,400 USD

Our Comprehensive Benefits Package includes:

Medical, Dental & Vision Healthcare Plans
401(k) with Company Match + Immediate Vesting
New Hire Stipend for Home Office Set-Up
Employee Stock Purchase Program
Generous PTO
Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Dealer Inspire Glassdoor Company Review

3.7